BDC Representative / Call Center Representative

Earl Stewart Toyota; East Lake-Orient Park (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Hourly rate plus bonus

Medical Insurance

Dental Insurance

Vision Insurance

Vacation & Sick Time

Job summary

Earl Stewart Toyota in North Palm Beach is recruiting a BDC Call Center Agent to deliver exceptional customer service on the phone and online. This role offers on-the-job training and the chance to work in a family-owned dealership environment.

You will handle outbound follow-ups, answer inbound inquiries, and coordinate appointments with the BDC Manager. Prior call center experience is preferred but not required, and the team emphasizes service, punctuality, and product knowledge.

Qualifications

• Experience in a call center environment is preferred but not required.
• Strong communication skills and ability to stay organized in a fast-paced setting.

Responsibilities

• Promote and deliver a top-notch customer experience over the phone.
• Schedule appointments with the BDC Manager.
• Complete outbound phone calls as assigned by the BDC Manager.
• Answer inbound phone calls from customers and prospects.
• Stay informed about product updates and dealership offerings.

Skills

Call center experience

Outbound calls

Inbound calls

Job description

Full Job Description

Earl Stewart Toyota is hiring for important positions in our North Palm Beach Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls as well as fielding inbound calls is preferred, but not required.

BDC Call Center Agent - Benefits

• Hourly rate, plus bonus!
• Family Owned and Operated
• Medical, Dental, and Vision Insurance

401K And Additional Benefits

• Accrued Vacation & Sick Time

BDC Customer Care Specialist - Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience
• Work closely with the BDC Manager to schedule appointments
• Complete outbound phone calls as assigned by the BDC Manager
• Answer inbound phone calls
• Stay informed about product updates