Fire Service Supervisor

Johnson Controls, Inc.; Tempe (AZ); On-site; USD 85,000 - 110,000; Full time

Job summary

Johnson Controls, Inc. in Tempe, AZ, seeks a Service Business Supervisor to provide vision, leadership, and direction for the service offices in the Phoenix and Tucson districts.

You will supervise technicians, hire and develop talent, and implement strategies to meet district objectives and drive profitable growth while coordinating with schedulers, sales, and inspections. You will be responsible for revenue planning, customer satisfaction, safety compliance, and strong internal collaboration.

Qualifications

• Minimum 5–10 years of supervisory experience.
• Proven ability to lead teams across service operations.
• Strong knowledge of MS Office applications (Outlook/Teams/SharePoint).
• Experience working with customers and coordinating cross‑functional teams.

Responsibilities

• Provide vision, leadership and direction for the service business in local offices.
• Supervise, hire and grow technicians; develop business strategies and action plans.
• Meet with customers onsite regularly; coordinate with schedulers, sales, install and inspections.
• Ensure safety, quality, and on-time delivery; respond after hours for emergencies.

Skills

Supervisory abilities

Leadership

MS Office (Outlook/Teams/SharePoint)

Customer relations

Travel readiness

Safety compliance

Education

Associate Degree or equivalent

BA Degree preferred

Tools

CRM system

Job description

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What will you do

This position is responsible for providing vision, leadership, and direction for the service business in the local offices. Responsibilities include supervising, hiring, growth of technicians, developing business strategies, and implementing action plans to meet the districts objectives and drive profitable growth of the business, including embracing the company programs, identification of life safety deficiencies and recommendations. Meet with customers on site on a regular basis, meeting with technicians in the field on a regular basis for items such as safety checks. Work alongside and working to maintain and improve relationships between various other departments including schedulers, coordinators, sales, install, and inspections. Available with work phone to respond also after hours and weekends to emergency issues and provide solutions. The fire service supervisor covers technicians and offices for both our Phoenix and Tucson locations.

How you will do it

Revenue responsibility: Including implementing plans, programs and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service business including new bookings (sales), revenue and profitability.

Customer Satisfaction: Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation and service. Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues, thereby minimizing customer concerns and enhancing customer relations.

Productivity Improvement: Responsible for setting fair and manageable territories for technicians. Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices. Also responsible to be proficient at, perform as required and instruct/train all new and existing clerical and dispatch personnel in all specific job procedures including our CRM system.

Safety Compliance: Ensure that all employees comply with corporate safety programs. Responsible to ensure that employee safety training id through, complete and up to date. Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action.

What we look for

Required:

• Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with customers.
• Associate Degree or equivalent experience.
• Minimum of 5-10 years’ experience in a supervisory position.
• Available for local/regional travel, which may include nights and weekends to accommodate customers' schedule and district needs.
• Proficient analytical skills and adeptness with MS Office, Outlook, Teams, SharePoint.
• Highly able to multitask and maintain organization. Able to work in an industry that requires a constant sense of urgency and prioritization.
• Ability to handle difficult personalities, situations, customers, employees in a professional manner to achieve best possible outcomes in various situations.
• Knowledge of fire alarm and sprinkler material to assist in review of service orders.
• Ability to work with various city AHJs to pull permits and manage service projects.
• Knowledge of the fire protection industry that includes but is not limited to: fire alarm systems, sprinkler systems, suppression systems.
• Knowledge and understanding of NFPA and related fire protection code requirements.
• Able to assist in service work and aid with last minute schedule changes due to various reasons.
• Have a valid driver's license and able to drive company vehicles.

Preferred:

• BA Degree
• NICET or other related Certifications