Service Scheduler (Part-Time)

Romain Cross Pointe Auto Park; Evansville (IN); On-site; USD 25,000 - 35,000; Part time

Job summary

Romain Cross Pointe Auto Park is seeking an individual contributor to assist customers in coordinating automotive service appointments. This role involves managing incoming calls efficiently while ensuring departmental goals are met monthly.

The ideal candidate should possess strong customer service skills, attention to detail, and a high school diploma. Prior experience with multi-line phone systems is preferred. The position requires a professional appearance and the ability to manage multitasking in a fast-paced environment.

Qualifications

• Prior professional work experience managing multi-line phone systems preferred.
• Maintain a professional and well-groomed appearance.
• Ability to work independently without constant supervision.

Responsibilities

• Assist customers with service appointments and inquiries.
• Enter appointments accurately into designated systems.
• Adhere to company guidelines and scripts.

Skills

Strong customer service orientation

Strong attention to detail

Strong verbal and written communication

Multitasking ability

Organizational skills

Education

High school diploma/equivalent

Tools

Microsoft Office

Basic office equipment (printers, copiers, etc.)

Job description

Purpose of Job

This is an individual contributor position that is responsible for taking incoming calls promptly and professionally and for assisting customers with coordinating automotive service appointments or locating the proper personnel to assist them. Ensures that Business Development Center (BDC) departmental goals are achieved on a monthly basis.

The minimum hours are Monday- 4 pm- 7 pm, Thursday, 4 pm- 7pm and Saturdays, 1 pm - 6pm. I can provide more hours if needed.

Job Duties

Process Incoming Service Appointment Requests

• Promptly and professionally assist customers contacting the BDC for service appointments.
• Follow the requirements of the Romain Service Process to schedule appointments. When setting the appointment, verify the customer’s name, address, telephone numbers (home, work and/or cell), e-mail address and information on the vehicle to be serviced such as the year, make, and model vehicle year, as well as the type(s) of service that needs to be completed during the service appointment. Also checks Vehicle Identification Numbers (VINs) for open recalls in the designated software system(s).
• Promptly and accurately enter appointments into the designated software system(s).
• Follow company guidelines and scripts for answering the phone, setting appointments, follow-ups, etc.
• Take appointment calls, estimation calls, open recall calls, and overflow for updates, etc. Most technical calls and status calls should be transferred to the appropriate Assistant Service Manager (ASM).

General

• Ensure prompt and regular attendance.
• Perform other appropriate duties as may be assigned by Management.
• Travel as business needs may require.

Quality & Continuous Improvement

• Personally commit to quality in all aspects of work.
• Provide "World Class Customer Service" for internal and external customers.
• Communicate and exemplify the Company’s Mission Statement, Vision Statement, Values, and Philosophy.

Requirements

Education

• High school diploma/equivalent is minimally required.

Experience

• Prior professional work experience managing multi-line phone systems is preferred.

Other Knowledge, Skills, Abilities & Competencies

• Strong customer service orientation.
• Strong attention to detail skills.
• Strong verbal, written, and active listening skills.
• Maintain a professional, well-groomed personal appearance.
• Demonstrate an outgoing personality with a courteous and professional presence.
• Ability to multitask in a fast-paced business environment and adjust to competing priorities.
• Strong organizational skills.
• Ability to maintain confidentiality.
• Strong interpersonal abilities to deal effectively with customers and business contacts at all levels.
• Strong computer skills, including proficiency with Microsoft Office.
• Ability to work independently, without constant supervision.
• Possess a working knowledge of basic office equipment, such as printers, copiers, faxes, scanners.
• Must possess and continuously maintain a valid driver’s license with an acceptable driving record.

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify as circumstances or business needs require.