Service Scheduler & Operations Coordinator

Encore Fire Protection; Norwalk (CT); In loco; USD 55.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Bonus potential based on performance

Health, dental, vision coverage

Fidelity 401(k) with company match

Life insurance $50,000

Flexible dress code

Professional development opportunities

Descrizione del lavoro

Encore Fire Protection is seeking a Service Coordinator to support our Operations team in coordinating schedules, optimizing efficiency, and ensuring a seamless experience for customers and technicians. The role offers a clear path for advancement into Project Management, Operations Management, Analysis, or Sales.

Responsibilities include managing schedules for Fairfield County and Westchester County, coordinating up to 10 technicians, and driving process improvements while maintaining a high

Competenze

• Bachelor’s degree or 2+ years of experience in customer service or project coordination.
• Experience in facility services preferred.
• Willingness to learn new technology and adapt to a fast-paced environment.

Mansioni

• Manage the service schedule for Fairfield County and Westchester County, coordinating up to 10 technicians.
• Optimize daily productivity by scheduling work based on technician skills and route efficiency.
• Hold technicians accountable for time and attendance policies while ensuring the schedule.
• Identify opportunities for process improvements to drive efficiency and enhance customer experience.
• Apply strong customer service skills to handle client interactions and resolve issues.

Conoscenze

Customer service

Project coordination

Facilities services

Interpersonal skills

Formazione

College degree

2+ years related experience

Strumenti

ServiceTrade

Descrizione del lavoro

Encore Fire Protection is seeking a Service Coordinator to support our Operations team in coordinating schedules, optimizing efficiency, and ensuring a seamless experience for customers and technicians. The role offers a clear path for advancement into Project Management, Operations Management, Analysis, or Sales.

Responsibilities include managing schedules for Fairfield County and Westchester County, coordinating up to 10 technicians, and driving process improvements while maintaining a high