Dispatcher: Route Service Technicians for Peak Efficiency

Smart Care Equipment Solutions; Fishers (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Smart Care is seeking a Dispatcher in Fishers, IN to route service technicians to commercial kitchen equipment calls, maximizing efficiency and meeting service level agreements. The role requires coordinating technicians within a defined territory and using dispatch tools to optimize schedules.

The ideal candidate has 3+ years in dispatch or related service roles, strong communication skills, and proficiency with Microsoft Office; SAP experience is a plus.

Qualifications

• High school diploma or equivalent.
• 3+ years’ experience in dispatch, customer service, and/or restaurant management.
• Intermediate experience with Microsoft Office / Windows-based environment.

Responsibilities

• Route technicians to service calls using dispatch management tools.
• Serve as the primary point of contact for technicians within a geographic market or territory.
• Facilitate technician performance to maximize productivity and control costs through efficient call clustering and routing.

Skills

Customer service

Verbal/written communication

Team coordination

Education

High school diploma

Tools

Microsoft Office

SAP

Job description

Smart Care is seeking a Dispatcher in Fishers, IN to route service technicians to commercial kitchen equipment calls, maximizing efficiency and meeting service level agreements. The role requires coordinating technicians within a defined territory and using dispatch tools to optimize schedules.

The ideal candidate has 3+ years in dispatch or related service roles, strong communication skills, and proficiency with Microsoft Office; SAP experience is a plus.