Service Scheduler - Dispatch & Scheduling

Neighbors Heating and Cooling; Ames (IA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid time off after 60 days

401(k) with company match after one yr

Small-group health insurance (employee

Uniforms

Job summary

Neighbors Heating & Cooling in Ames, IA is seeking a Service Scheduling Coordinator to organize daily schedules for our Service Technicians. You will be the link between customers, technicians, and the office team to keep the day running smoothly.

No HVAC experience is required, but logistics, dispatching, or scheduling background helps. We offer a Monday–Friday schedule with a $20–$25/hour pay range and growth opportunities.

Qualifications

• Strong organization and attention to detail.
• Excellent customer service and communication skills.
• Ability to multitask and shift priorities quickly.
• Comfortable making decisions in a fast-paced environment.
• Dependable and punctual.
• Comfortable learning new computer programs and processes.
• Logistics, dispatching, or scheduling experience preferred.
• HVAC experience is not required.

Responsibilities

• Schedule and dispatch Service Technicians based on location, availability, and skill level.
• Adjust schedules throughout the day as priorities change.
• Maintain efficient technician routing and minimize downtime.
• Answer customer calls and schedule service appointments.
• Communicate appointment updates and delays to customers.
• Schedule return visits when parts arrive.
• Monitor upcoming workload and service capacity.
• Prepare and follow up on service estimates.
• Coordinate residential and commercial maintenance scheduling.
• Maintain accurate customer and service records.
• Assist with billing information and past-due account follow-up.
• Work closely with the Office Manager and Service Manager.

Skills

Organization

Customer service

Multitasking

Decision making

Punctuality

Learning new software

Scheduling experience

Job description

Neighbors Heating & Cooling in Ames, IA is seeking a Service Scheduling Coordinator to organize daily schedules for our Service Technicians. You will be the link between customers, technicians, and the office team to keep the day running smoothly.

No HVAC experience is required, but logistics, dispatching, or scheduling background helps. We offer a Monday–Friday schedule with a $20–$25/hour pay range and growth opportunities.