Service Coordinator

Rieck Services; United States; On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Paid Time Off (PTO)

Sick Leave

Medical, dental, and vision insurance

Paid holidays

401(k) with company match

Job summary

A leading HVAC service company is seeking a detail-oriented Service Coordinator to manage service operations in Dayton, OH. This role includes dispatching technicians, scheduling service calls, and ensuring accurate documentation for billing. Candidates should have a high school diploma, at least five years of relevant experience, and skills in HVAC dispatching, customer service, and data entry. The position offers a competitive hourly wage between $25-$28 and various benefits including medical insurance and paid time off.

Qualifications

• High School Diploma or GED required.
• Associate’s degree preferred.
• Prior experience in dispatching or HVAC service coordination preferred.
• Minimum of five (5) years of relevant experience preferred.

Responsibilities

• Schedule and dispatch HVAC technicians for service calls.
• Maintain and update service schedules in the dispatching system.
• Prioritize service calls based on customer status.
• Document service call resolutions and completed work orders.
• Prepare completed service calls for invoicing and billing.

Skills

HVAC dispatching and scheduling

Customer service and conflict resolution

Time management and prioritization

Data entry and documentation accuracy

Problem solving and decision making

Interpersonal and communication skills

Ability to work in a fast-paced environment

Collaboration with technicians, supervisors, and management

Education

High School Diploma or GED

Associate’s degree

Tools

Microsoft Office

Dispatching software

Service management systems

Job description

Human Resources Generalist @ Rieck Services | Collaborative Problem Solving

Service Coordinator – HVAC | Dayton, OH

Job Type: Full-Time, Non-Exempt

Location: Dayton, OH

Reports To: Service Manager

Pay Range: $25–$28 per hour (Depending on Experience)

Job Summary

Rieck Services is seeking a detail-oriented and customer-focused Service Coordinator to support HVAC service operations in Dayton, Ohio. This role dispatches HVAC technicians, schedules service calls, manages work orders, and ensures accurate service documentation for billing and invoicing. The Service Coordinator maximizes technician productivity, customer satisfaction, and operational efficiency.

Essential Job Duties and Responsibilities

• Schedule and dispatch HVAC service technicians for preventive maintenance, emergency, and demand service calls
• Maintain and update service schedules using the company dispatching system
• Prioritize service calls based on customer status, equipment criticality, and service type
• Receive inbound customer service calls and adjust schedules as needed
• Enter and document service call resolutions and completed work orders
• Create and issue service work order numbers
• Prepare completed service calls for pricing, invoicing, and billing
• Post readings from tasking sheets and update equipment data (serial numbers, belt sizes, filter sizes, quantities)
• Review and verify technician payroll hours weekly prior to payroll processing
• Issue purchase orders as required
• Answer department phone lines and assist other departments as needed
• Assist with monthly tasking sheets, reporting, and departmental data entry
• Communicate daily and weekly with management regarding scheduling, manpower, and productivity
• Support and back up other Service Coordinators during vacations, lunch breaks, or absences
• Compose and distribute internal communications and memos to field service technicians
• Perform additional administrative and operational duties as assigned

Required Qualifications

• High School Diploma or GED required
• Associate’s degree preferred

• Prior experience in dispatching, HVAC service coordination, mechanical service, or construction administration preferred
• Minimum of five (5) years of relevant experience preferred

Skills and Competencies

• HVAC dispatching and scheduling
• Customer service and conflict resolution
• Time management and prioritization
• Data entry and documentation accuracy
• Problem solving and decision making
• Interpersonal and communication skills
• Ability to work in a fast-paced, deadline-driven environment
• Collaboration with technicians, supervisors, and management

Computer & Technical Skills

• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Experience with dispatching software, service management systems, or CMMS preferred
• Strong typing and data entry skills

Compensation and Benefits

• Competitive hourly wage: $25–$28/hour (DOE)
• Paid Time Off (PTO) and Sick Leave
• Medical, dental, and vision insurance
• Paid holidays
• 401(k) with company match

Additional Requirements

• Must pass a drug test and background check
• Rieck Services is a Drug-Free Workplace
• Rieck Services is an Equal Opportunity Employer (EOE)

Reasonable Accommodation

Qualified individuals with disabilities or disabled veterans may request reasonable accommodation by contacting Human Resources at [e-mail] or 937-749-0436.

Equal Opportunity Employer

Rieck Services is an Equal Opportunity Employer (EOE). Rieck Services is a Drug-Free Workplace.