Service Scheduler & Dispatch Coordinator I

ION247; Farmers Branch (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

Pavion is seeking a Service Coordinator I to support our security business unit in Farmers Branch, Texas. The role coordinates fire alarm inspections, service calls, and technician appointments while dispatching, scheduling, and handling customer inquiries with professional communication.

You will file reports and maintain documentation to ensure timely, quality service. Ideal candidates have 2+ years in dispatch or service roles, strong organization, and proficiency with Microsoft Office and

Qualifications

• High School Diploma or GED.
• 2+ years of Dispatcher experience.
• Experience in service, dispatch, scheduling, or customer service.
• Strong organizational and time-management skills.
• Excellent written and verbal communication.
• Proficiency with Microsoft Office and CRM.

Responsibilities

• Schedule fire alarm inspections, service calls, and technician appointments.
• Dispatch technicians and manage daily schedules and priorities.
• Answer and coordinate incoming customer service calls and requests.
• Communicate with customers regarding scheduling, service needs, and updates.
• File and maintain inspection reports and related documentation.
• Coordinate with technicians, service management, and customers to ensure work is completed efficiently.
• Monitor open service calls and follow up on outstanding items.
• Assist with emergency and priority service requests.
• Perform various administrative and operational duties necessary to support the Service and Inspection departments.

Skills

Dispatcher experience

Customer service

Time management

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

CRM software

Scheduling software

Job description

Pavion is seeking a Service Coordinator I to support our security business unit in Farmers Branch, Texas. The role coordinates fire alarm inspections, service calls, and technician appointments while dispatching, scheduling, and handling customer inquiries with professional communication.

You will file reports and maintain documentation to ensure timely, quality service. Ideal candidates have 2+ years in dispatch or service roles, strong organization, and proficiency with Microsoft Office and