Service Coordinator I

Pavion; Dallas (TX); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Pavion is seeking a Service Coordinator I to join our security business unit in Dallas, providing dispatch, scheduling, and coordination for fire alarm inspections and service calls.

You will communicate with customers, coordinate with field technicians and management, and maintain inspection records while ensuring timely, accurate service delivery. The role requires strong organizational and communication skills in a fast-paced environment. Benefits offered.

Qualifications

• High School Diploma or GED required.
• 2+ years' Dispatcher experience.
• Service, dispatch, scheduling or customer service background preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication and customer service.
• Ability to coordinate with field technicians, customers and management.
• Proficient with Microsoft Office; comfortable with CRM and scheduling software.

Responsibilities

• Schedule fire alarm inspections, service calls, and technician appointments.
• Dispatch technicians and manage daily schedules and priorities.
• Answer and coordinate incoming customer service calls and requests.
• Communicate with customers regarding scheduling, service needs, and updates.
• File and maintain inspection reports and related documentation.
• Coordinate with technicians, service management, and customers to ensure work is completed efficiently.
• Monitor open service calls and follow up on outstanding items.
• Assist with emergency and priority service requests.
• Perform various administrative and operational duties necessary to support the Service and Inspection departments.

Skills

Organizational skills

Time management

Customer service

Written and verbal communication

Multitasking

Problem solving

Team coordination

Education

High School Diploma or GED

Tools

CRM software

Scheduling software

Microsoft Office

Service management software

Job description

Description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Service Coordinator I to join our security business unit.

Primary Responsibilities:

• Schedule fire alarm inspections, service calls, and technician appointments.
• Dispatch technicians and manage daily schedules and priorities.
• Answer and coordinate incoming customer service calls and requests.
• Communicate with customers regarding scheduling, service needs, and updates.
• File and maintain inspection reports and related documentation.
• Coordinate with technicians, service management, and customers to ensure work is completed efficiently.
• Monitor open service calls and follow up on outstanding items.
• Assist with emergency and priority service requests.
• Perform various administrative and operational duties necessary to support the Service and Inspection departments.

Basic Qualifications:

• High School Diploma or GED
• 2+ Years’ experience as a Dispatcher
• Previous experience in a service, dispatch, scheduling, or customer service role.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent communication and customer service skills, both written and verbal.
• Ability to coordinate and communicate effectively with field technicians, customers, and management.
• Strong attention to detail, particularly with scheduling, documentation, and inspection reports.
• Comfortable working in a fast-paced environment and handling time-sensitive and emergency service requests.
• Proficiency with Microsoft Office and the ability to learn and effectively use CRM, scheduling, and service management software.
• Ability to problem-solve, prioritize workload, and make decisions independently when necessary.
• Previous experience in the fire alarm, life safety, security, construction, or related service industry is preferred but not required.

The hourly pay range for this position is $22.00-$26.00 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required. The employer has the right to revise this job description at any time. This job description is not to be construed as a contract of employment.

**Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.