Service Coordinator

Talentify; Reno (NV); On-site; USD 41,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Sick time

Disability insurance

401(k) plan

Tuition reimbursement

Job summary

Hamilton is seeking a Service Coordinator to support customers, field engineers, and internal teams by coordinating service requests, scheduling, and data entry. You will create quotations, dispatch service engineers, and ensure accurate documentation while working closely with customers and colleagues.

The role requires excellent verbal and written communication, proficiency in Microsoft Office, and a high school diploma with 5 years of customer service experience.

Qualifications

• Must have excellent verbal and written communication skills.
• Must have proficiency with Microsoft Office (Outlook, Word, Excel, Access, PowerPoint).

Responsibilities

• Coordinate and schedule service requests such as installations, repairs, and preventive maintenance.
• Handle incoming calls through the service hotline and route or dispatch to the appropriate Service Engineer.
• Create service quotations and process completed service calls with detailed data entry and invoicing.
• Maintain CRM data and work with customers, field engineers, and internal teams.

Skills

Verbal communication

Written communication

Microsoft Office

Education

High school diploma or equivalent

Some college or degree preferred

Job description

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

The Service Coordinator plays an essential role in supporting Hamilton’s customers, field engineers, and internal teams by managing the day-to-day operations necessary to ensure seamless and accurate service delivery.

Responsibilities include, but are not limited to:

• Help coordinate and schedule various service requests such as Installations, Repairs and Preventative Maintenance.
• Take incoming calls through the Service Hotline and route them in the appropriate direction and/or dispatch to the appropriate Service Engineer.
• Create service quotations for various types of service.
• Process completed service calls which includes detailed data entry, invoicing and checking for proper documentation.
• Work closely with Customers, Field Service Engineers, and other internal teams.
• Help with maintaining the Customer Relation Management (CRM) database.
• All other duties as assigned.

Qualifications

• Must have excellent verbal and written communication skills.
• Must have Microsoft Office experience, i.e. Outlook, Word, Excel, Access, and PowerPoint.

Education/Experience

• Must have a high school diploma or equivalent. Some college or a degree is preferred.
• Must have at least 5 years of customer service experience.

About Hamilton

• Established, stable, and reliable company.
• Comprehensive benefits package: medical, dental, vision insurance; paid vacation and sick time; disability insurance; 401(k); tuition reimbursement; and more.
• Engaging and innovative design projects.
• Strong opportunities for professional growth.
• Commitment to sustainable design practices.
• Personal Protective Equipment (PPE) may be required (provided by employer).
• Drug and background screenings required.

Equal Employment Opportunity - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

Mid Salary