Service Coordinator

Hamilton Robotics; Reno (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Hamilton Robotics in Reno, Nevada is looking for a Service Coordinator to support customers and field teams by managing service delivery operations. The ideal candidate will have at least 5 years of customer service experience and strong skills in communication and Microsoft Office.

Responsibilities include coordinating service requests, taking calls, creating service quotations, and processing service calls. Candidates with both a high school diploma and some college are preferred.

Qualifications

• Must have at least 5 years of customer service experience.

Responsibilities

• Help coordinate and schedule service requests such as installations and repairs.
• Take incoming calls and route them to the appropriate Service Engineer.
• Create service quotations for various types of service.
• Process completed service calls with data entry and invoicing.
• Work closely with customers and internal teams.
• Maintain the Customer Relation Management (CRM) database.

Skills

Excellent verbal and written communication skills

Microsoft Office experience

Education

High school diploma or equivalent

Some college or a degree (preferred)

Job description

Responsibilities

The Service Coordinator plays an essential role in supporting Hamilton’s customers, field engineers, and internal teams by managing the day-to-day operations necessary to ensure seamless and accurate service delivery.

Responsibilities include, but are not limited to:

• Help coordinate and schedule various service requests such as Installations, Repairs and Preventative Maintenance.
• Take incoming calls through the Service Hotline and route them in the appropriate direction and/or dispatch to the appropriate Service Engineer.
• Create service quotations for various types of service.
• Process completed service calls which includes detailed data entry, invoicing and checking for proper documentation.
• Work closely with Customers, Field Service Engineers, and other internal teams.
• Help with maintaining the Customer Relation Management (CRM) database.
• All other duties as assigned.

Qualifications

• Must have excellent verbal and written communication skills.
• Must have Microsoft Office experience, i.e. Outlook, Word, Excel, Access, and PowerPoint.

Education/Experience

• Must have a high school diploma or equivalent. Some college or a degree is preferred.
• Must have at least 5 years of customer service experience.

Equal Employment Opportunity - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.