Service Scheduler & Customer Care Pro

Sheehy Auto Stores; Richmond (VA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off starting on day one

Paid training and opportunities for 事业

401(k) with profit sharing

Paid maternity and paternity leave

Job summary

Sheehy Auto Stores is seeking a Service Appointment Coordinator to join our service team in the Richmond area. The role focuses on scheduling customer service appointments, communicating with customers by phone, online, and through chat, and following up after visits to ensure satisfaction.

The ideal candidate will have strong customer service and communication skills, basic proficiency in Outlook, Excel, and Word, and the ability to manage multiple tasks with attention to detail.

Qualifications

• Strong customer service and communication skills.
• Basic computer proficiency with Microsoft Outlook, Excel, and Word.
• Ability to manage multiple tasks with attention to detail.
• Reliable, organized and eager to learn.
• Valid driver's license with clean driving record.

Responsibilities

• Schedule and confirm customer service appointments.
• Communicate with customers by phone, online, and via chat.
• Follow up after service visits to ensure satisfaction.
• Maintain an organized appointment schedule and efficient service operations.
• Deliver a positive customer experience through professional and friendly communication.

Skills

Customer service

Communication

Multitasking

Attention to detail

Dependable

Organized

Eager to learn

Phone/digital comms

Tools

Outlook

Excel

Word

Job description

Sheehy Auto Stores is seeking a Service Appointment Coordinator to join our service team in the Richmond area. The role focuses on scheduling customer service appointments, communicating with customers by phone, online, and through chat, and following up after visits to ensure satisfaction.

The ideal candidate will have strong customer service and communication skills, basic proficiency in Outlook, Excel, and Word, and the ability to manage multiple tasks with attention to detail.