Automotive Service Appointment Coordinator

Sheehy BDC; Severna Park (MD); Hybrid; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO from day one

Paid training and career advancement

401(k) with profit sharing

Maternity & paternity leave

Job summary

Sheehy Auto Stores is seeking a Service Appointment Coordinator to join our growing service team. You will schedule and confirm service appointments, communicate with customers by phone, online, and chat, and follow up after service visits to ensure satisfaction.

We offer $17/hour with monthly performance bonus, a $500 sign-on bonus, potential hybrid work option after 60 days based on performance, and benefits including health, dental & vision insurance, PTO from day one, paid training and

Qualifications

• Strong computer skills with Outlook, Excel and Word.
• Excellent customer service and communication skills.
• Reliable, detail-oriented and eager to learn.
• Valid driver’s license and clean driving record.

Responsibilities

• Schedule and confirm service appointments.
• Communicate with customers via phone, online, and chat.
• Follow up after service visits to ensure satisfaction.
• Support service team efficiency and customer engagement.

Skills

Customer service

Communication

Attention to detail

Learning agility

Tools

Outlook

Excel

Word

Dual monitors

Job description

Service Appointment Coordinator Sheehy Auto Stores, proudly recognized as a Top Workplace for multiple consecutive years by the Richmond Times-Dispatch and The Washington Post, is seeking a Service Appointment Coordinator to join our growing service team. With more than 25 locations representing some of the industry's leading automotive brands, Sheehy Auto Stores is committed to delivering exceptional customer experiences. We believe our success starts with our people, and we're dedicated to fostering a culture where talented team members can grow and thrive.

Pay & Perks

• $17/hour + monthly performance bonus
• $500 Sign-On Bonus ($250 after 30 days, $250 after 6 months)
• Potential hybrid work option after 60 days (based on performance)
• Health, Dental & Vision Insurance
• PTO starting day one
• Paid training & career advancement
• 401(k) with profit sharing
• Paid maternity & paternity leave (after 1 year)

What You’ll Do

• Schedule and confirm service appointments
• Communicate with customers via phone, online, and chat
• Follow up after service visits to ensure satisfaction
• Support service team efficiency and customer engagement

What We’re Looking For

• Strong computer skills (Outlook, Excel, Word; dual screens a plus)
• Excellent customer service and communication skills
• Reliable, detail-oriented, and eager to learn
• Valid driver’s license and clean driving record

Sheehy Auto Stores is an Equal Opportunity Employer.