Automotive Service Scheduler & Customer Champion

Sheehy Lexus Of Richmond; Richmond (VA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off starting day one

Paid training and career advancement

401(k) with profit sharing

Paid maternity and paternity leave

Job summary

Sheehy Auto Stores in Richmond, VA is seeking a Service Appointment Coordinator to join our growing service team. You will schedule and confirm customer service appointments, communicate with customers by phone, online, and chat, and help maintain an efficient service operation.

The role emphasizes delivering a positive customer experience; you’ll follow up after visits and contribute to organized schedules.

Qualifications

• Customer-focused with strong communication skills.
• Proficient in Outlook, Excel, and Word.
• Able to manage multiple tasks and maintain accuracy.

Responsibilities

• Schedule and confirm customer service appointments.
• Communicate with customers by phone, online, and through chat.
• Follow up with customers after service visits to ensure satisfaction.
• Help maintain an organized appointment schedule and efficient service operations.
• Deliver a positive customer experience through professional and friendly communication.

Skills

Customer service

Communication

Microsoft Outlook

Excel

Word

Detail oriented

Time management

Driver's license

Tools

Microsoft Outlook

Excel

Word

Job description

Sheehy Auto Stores in Richmond, VA is seeking a Service Appointment Coordinator to join our growing service team. You will schedule and confirm customer service appointments, communicate with customers by phone, online, and chat, and help maintain an efficient service operation.

The role emphasizes delivering a positive customer experience; you’ll follow up after visits and contribute to organized schedules.