Automotive Service Appointment Coordinator

Sheehy Lexus Of Richmond; Richmond (VA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off starting day one

Paid training and career advancement

401(k) with profit sharing

Paid maternity and paternity leave

Job summary

Sheehy Auto Stores in Richmond, VA is seeking a Service Appointment Coordinator to join our growing service team. You will schedule and confirm customer service appointments, communicate with customers by phone, online, and chat, and help maintain an efficient service operation.

The role emphasizes delivering a positive customer experience; you’ll follow up after visits and contribute to organized schedules.

Qualifications

• Customer-focused with strong communication skills.
• Proficient in Outlook, Excel, and Word.
• Able to manage multiple tasks and maintain accuracy.

Responsibilities

• Schedule and confirm customer service appointments.
• Communicate with customers by phone, online, and through chat.
• Follow up with customers after service visits to ensure satisfaction.
• Help maintain an organized appointment schedule and efficient service operations.
• Deliver a positive customer experience through professional and friendly communication.

Skills

Customer service

Communication

Microsoft Outlook

Excel

Word

Detail oriented

Time management

Driver's license

Tools

Microsoft Outlook

Excel

Word

Job description

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond!

Ready to start a career with a company that invests in its people? Join Sheehy Auto Stores!

Sheehy Auto Stores is one of the country's Top 30 private dealer groups, representing some of the automotive industry's leading brands across more than 25 locations. Whether you're experienced in customer service or looking to start a new career in the automotive industry, we want to hear from you!

We are seeking a Service Appointment Coordinator to join our growing service team. If you enjoy helping people, communicating with customers, and keeping things organized, this could be the opportunity for you!

Pay & Benefits

• $17 per hour + monthly performance bonus

• $500 sign-on bonus: $250 after 30 days and $250 after 6 months

• Health, dental, and vision insurance

• Paid time off starting on day one

• Paid training and opportunities for career advancement

• 401(k) with profit sharing

• Paid maternity and paternity leave after one year

What You'll Do

• Schedule and confirm customer service appointments

• Communicate with customers by phone, online, and through chat

• Follow up with customers after service visits to ensure satisfaction

• Help maintain an organized appointment schedule and efficient service operations

• Deliver a positive customer experience through professional and friendly communication

What We're Looking For

• Strong customer service and communication skills

• Basic computer proficiency, including Microsoft Outlook, Excel, and Word

• Ability to manage multiple tasks while maintaining attention to detail

• Dependable, organized, and eager to learn

• Comfortable communicating with customers by phone and through digital channels

• Valid driver's license and a clean driving record

Why Join Sheehy Auto Stores?

At Sheehy, we believe great people drive great results. We value team members who are motivated to learn, grow, and contribute to a positive customer experience. With paid training, competitive earning opportunities, and career development support, you can build your future with a company that wants you to succeed.

Sheehy Auto Stores is an Equal Opportunity Employer.