Service Coordinator- $20/Hour + Monthly Bonuses

Haddad Auto Group - Parent; Pittsfield (MA); Sur place; USD 55 104 000 - 60 614 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Paid sick time

No night shifts

No Sundays

Monthly performance bonuses

Weekly pay

Advancement opportunities

Résumé du poste

Haddad Auto Group - Parent in Pittsfield, MA is seeking a Customer-focused Service Coordinator to manage vehicle maintenance scheduling by phone, text, and email. You will keep the Service Department organized while delivering a helpful, professional experience.

The role emphasizes great communication, multitasking across scheduling systems, and reaching monthly appointment goals. You’ll enjoy weekly pay, performance bonuses, and comprehensive benefits while working in a fast-paced office.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Basic to strong computer proficiency.
• Customer service or call center experience preferred.

Responsabilités

• Answer incoming calls and help customers schedule service appointments.
• Contact customers by phone and text about maintenance, recalls, and upcoming service needs.
• Assist customers with finding appointment times that work for their schedules.
• Enter and update customer information accurately in our scheduling system.
• Manage multiple programs and computer screens while speaking with customers.
• Follow up with customers when needed.
• Work with the Service Department and other coordinators to reach monthly appointment goals.

Description du poste

$20/hour | Weekly Pay | Monthly Bonuses | No Nights | No Sundays Are you friendly, organized, comfortable on the phone, and good at multitasking? We're looking for a Service Coordinator to join our team! This is a customer-focused office position where you'll help customers schedule vehicle maintenance and service appointments through phone calls, texts, and email. You'll play an important role in keeping our Service Department organized while making sure customers receive a helpful, professional experience. If you enjoy talking with people, working toward goals, and staying busy throughout the day, this could be a great fit. What You'll Do

• Answer incoming calls and help customers schedule service appointments
• Contact customers by phone and text about recommended maintenance, recalls, and upcoming service needs
• Assist customers with finding appointment times that work for their schedules
• Enter and update customer information accurately in our scheduling system
• Manage multiple programs and computer screens while speaking with customers
• Follow up with customers when needed
• Work with the Service Department and other coordinators to reach monthly appointment goals

What We're Looking For

We're looking for someone who is:

• Friendly, professional, and comfortable speaking with customers
• Confident handling a high volume of phone calls
• Comfortable sending professional text and email communication
• Organized and able to multitask in a busy office environment
• Comfortable learning and navigating multiple computer programs
• Dependable with strong attendance
• Motivated by goals and performance bonuses
• Able to work well independently and as part of a team

Customer service, receptionist, scheduling, sales, call center, or similar experience is preferred.

Schedule

This is a full-time daytime position with no nights or Sundays.

Typical shifts include:

• Monday-Friday: 8:30 AM-5:00 PM
• Monday-Friday: 7:30 AM-4:00 PM
• Occasional Saturdays: 8:00 AM-4:30 PM

If you work a Saturday, you will receive a weekday off.

Pay & Benefits

• $20/hour
• Paid weekly
• Monthly performance bonuses
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid vacation
• Paid sick time
• No night shifts
• No Sundays
• Monthly contests, competitions, and prizes
• Opportunities for advancement after one year

Work Environment

You'll work in a modern office setting with:

• Dual computer monitors
• Headset provided
• Primarily seated, computer-based work
• Supportive team environment
• Fast-paced daily workflow

Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Basic to strong computer proficiency
• Ability to enter information accurately while communicating with customers
• Customer service or call center experience preferred