Service & Sales Manager: Lead & Coach Electric Team

Eco Electric & Plumbing; Sparks (NV); On-site; USD 60,000 - 85,000; Full time

Job summary

Aspen Home Services in the Reno–Sparks area is seeking a proven leader to mentor and develop a high‑performing electrical service team. Prior electrical or plumbing industry experience is not required; we’ll teach you the technical side while you lead, coach, and build accountability.

Responsibilities include coaching technicians to our systems, overseeing electricians’ performance and sales activities, hosting weekly team meetings, coordinating with dispatch, and recruiting and onboarding new

Qualifications

• Five years of experience in a Service, Sales or equivalent management position.
• Strong leadership and team management skills.
• Customer-first mindset with a history of high customer service standards.
• Technical proficiency in work order management and reporting systems.
• Experience in strategic planning and financial management.

Responsibilities

• Heavy emphasis on following specific systems and coaching technicians to those systems.
• Direct oversight of electricians' performance and sales activities.
• Lead and train team members using our established and proven system.
• Monitor field technicians' performance and provide guidance for improvement.
• Understand sales criteria and ensure your team consistently exceeds revenue goals.
• Hosting weekly team meetings to discuss the service pipeline and uphold performance standards.
• Coach electricians on building customer rapport to effectively sell the right products and services.
• Collaborate with customer service and dispatch teams to drive overall business success.
• Manage team schedules to meet ongoing customer demand and adapt to seasonal spikes.
• Managing service work to stay within budget constraints.
• Developing and producing reports on department performance, quality, and efficiency.
• Recruitment and onboarding of new electricians.
• Collaboration with electricians on truck stock management and vehicle policy compliance.

Skills

Leadership

Team management

Customer focus

Strategic planning

Financial management

Job description

Aspen Home Services in the Reno–Sparks area is seeking a proven leader to mentor and develop a high‑performing electrical service team. Prior electrical or plumbing industry experience is not required; we’ll teach you the technical side while you lead, coach, and build accountability.

Responsibilities include coaching technicians to our systems, overseeing electricians’ performance and sales activities, hosting weekly team meetings, coordinating with dispatch, and recruiting and onboarding new