Service and Sales Manager - Sparks, NV

Eco Electric, Plumbing, Heating & Air; Sparks (NV); On-site; USD 60,000 - 85,000; Full time

Job summary

Aspen Home Services in the Reno-Sparks area is seeking a proven leader to guide and develop a high-performing electrical service team. You will mentor technicians, coach through our systems, and help drive top-notch customer service while expanding revenue opportunities.

This role emphasizes building accountability and delivering results. Candidates with strong leadership, budgeting, and strategic planning skills will thrive as we invest in training and growth, offering a collaborative,

Qualifications

• 5+ years in service, sales, or equivalent management role.
• Strong leadership and team management skills.
• Customer-first mindset with high customer service standards.
• Experience with work order management and reporting systems.
• Experience in strategic planning and financial management.

Responsibilities

• Coach and lead technicians, following established systems and playbooks.
• Direct oversight of electricians' performance and revenue generation.
• Lead training using our proven system to raise performance.
• Monitor field performance and provide guidance for improvement.
• Ensure the team consistently meets revenue goals.
• Host weekly meetings to review pipeline, performance, and safety.
• Develop rapport with customers to drive product/service sales.
• Collaborate with customer service and dispatch to optimize operations.
• Manage team schedules to meet demand and seasonal spikes.
• Manage service work within budget constraints.
• Produce reports on department performance and efficiency.
• Recruit and onboard new electricians.
• Coordinate truck stock management and vehicle policy compliance.

Skills

Leadership

Team management

Customer service

Work order systems

Strategic planning

Financial management

Tools

Work order management systems

Job description

Join Aspen Home Services, serving the Reno-Sparks area for more than 30 years. We're known for our integrity, quality service, and commitment to both our customers and employees. We're looking for a proven leader who is ready to make an immediate impact by leading, coaching, and developing a high-performing electrical service team. Prior electrical or plumbing industry experience is not required. If you have a track record of leading teams, building accountability, and developing people, we'll teach you the technical side.

Being part of our family means becoming part of a supportive, growth-focused environment that invests heavily in teaching, training, and coaching. If you're ready to bring your leadership skills to a company that values its people as much as its customers - and where your career can grow as fast as the business, we'd love to meet you. Bring your leadership. We'll provide the playbook. Together, we'll build something exceptional.

Responsibilities:

• Heavy emphasis on being capable of following specific systems and coaching technicians to those systems - this is the key to being successful in this position
• Direct oversight of electricians' performance and sales activities
• Lead and train team members using our established and proven system
• Monitor field technicians' performance and provide guidance for improvement
• Understand sales criteria and ensure your team consistently exceeds revenue goals
• Hosting weekly team meetings to discuss the service pipeline, address challenges, uphold performance standards, and reinforce safety compliance
• Coach electricians on building customer rapport to effectively sell the right products and services
• Collaborate with customer service and dispatch teams to drive overall business success
• Manage team schedules to meet ongoing customer demand and adapt to seasonal spikes
• Managing service work to stay within budget constraints
• Developing and producing reports on department performance, quality, and efficiency
• Recruitment and comprehensive onboarding of new electricians
• Collaboration with electricians on truck stock management and vehicle policy compliance

Qualifications:

• Five (5) years of experience in a Service, Sales or equivalent management position - industry specific experience is not necessary
• Strong leadership and team management skills
• Customer-first mindset with a history of high customer service standards
• Technical proficiency in work order management and reporting systems
• Experience in strategic planning and financial management

Salary Range: $60,000 - $85,000 base + performance bonuses