Electrical Service Leader — Develop Field Technicians

WireNut; Colorado Springs (CO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Uniforms provided

WireNut gear

Company events

Quarterly banquets

PTO / Holidays

Life Insurance

Disability

401k plan

Job summary

WireNut Home Services in Colorado Springs is seeking an Electrical Service Manager to lead the electrical service team, coach technicians, and uphold service excellence. You will drive performance, quality control, and high customer satisfaction through hands-on leadership.

The role requires managing costs, scheduling, and delivering training on service processes and systems. WireNut offers competitive pay, comprehensive benefits, uniforms, gear, and engaging company events.

Qualifications

• Experience in customer service.
• Experience with KPI and accountability.
• Ability to pass drug screening and background check.
• A current driver’s license with a clean driving record.
• Adaptability to changing business needs.
• ServiceTitan experience is preferred but not required.

Responsibilities

• Provide ongoing daily and weekly coaching for technicians.
• Deliver training on service processes, systems, and in-field best practices.
• Evaluate technician performance and drive continuous improvement.
• Inspect completed work for quality assurance and address deficiencies with technicians as needed.
• Manage and approve purchase orders to maintain material spend within established targets.
• Control departmental expenses including materials, labor, subcontractors, permits, and financing costs.
• Lead regular team meetings to review performance metrics and implement improvement plans.
• Monitor and maintain key performance indicators (KPIs), including revenue, efficiency, and technician scorecards.
• Coordinate technician staffing levels and optimize scheduling to meet service demand.
• Support resolution of customer concerns related to service quality through clear and timely communication.
• Conduct ride-alongs and call reviews to coach and develop technician effectiveness.
• Provide necessary training and resources to ensure a positive experience for both technicians and customers.
• Review and approve technician time-off requests and overtime while managing labor efficiency.
• Remain flexible and responsive to changing operational needs and additional responsibilities.

Skills

Customer service

KPI tracking

Driver's license

Leadership

Adaptability

Tools

ServiceTitan

Job description

WireNut Home Services in Colorado Springs is seeking an Electrical Service Manager to lead the electrical service team, coach technicians, and uphold service excellence. You will drive performance, quality control, and high customer satisfaction through hands-on leadership.

The role requires managing costs, scheduling, and delivering training on service processes and systems. WireNut offers competitive pay, comprehensive benefits, uniforms, gear, and engaging company events.