Service Sales Manager

Westbury Jeep Chrysler Dodge; Wantagh (NY); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Medical & Dental Insurance

401(k) Retirement Plan with Employer

Paid Time Off

Paid Holidays

Paid Sick Time

Family Leave

Life Insurance

Short- & Long-Term Disability

Employee Vehicle, Parts & Service Dis

Employee Recognition Programs

Job summary

Merrick Jeep Chrysler Dodge Inc. in Merrick, NY is seeking an experienced Automotive Service Manager, Service Sales Manager, or Service Director to lead the busy dealership service department.

You will coach Service Advisors, maximize technician productivity, and drive service revenue while maintaining CSI and customer satisfaction. The ideal candidate has 5+ years in service management, deep knowledge of fixed operations, and the ability to develop staff, improve KPIs, and deliver exceptional

Qualifications

• 5+ years of Automotive Service Manager or Service Director experience
• Strong knowledge of automotive service operations and fixed operations
• Proven ability to lead, coach, and develop Service Advisors and service personnel
• Strong understanding of service sales, repair orders, maintenance, MPI, and customer retention
• Experience monitoring and improving service KPIs and departmental profitability

Responsibilities

• Oversee the daily operations of the automotive dealership service department
• Lead, coach, and support Service Advisors, Technicians, and support staff
• Review prior-day and month-to-date Service Advisor performance against goals
• Coach Advisors on increasing service sales, customer retention, CSI, and customer satisfaction
• Identify challenges affecting Advisor performance and develop solutions
• Maintain professional appearance and performance standards throughout the department
• Drive service sales and customer-pay repair opportunities
• Monitor repair orders from write-up through final delivery
• Maximize available technician hours and consistently sell available technician capacity
• Monitor service department labor sales, hours sold, gross profit, and productivity
• Ensure customers receive fair, accurate, and transparent estimates

Skills

Service management

Coaching

Leadership

Customer service

CRM proficiency

CSI focus

Tools

CRM system

Dealership management system

Job description

Salary Range: $150,000.00 To $230,000.00 Annually

Merrick Jeep Chrysler Dodge Inc. – Merrick, NY
VIP Automotive Group of Long Island
Full-Time | Management Opportunity

Experienced Automotive Service Manager Wanted

Merrick Jeep Chrysler Dodge Inc., a proud member of the VIP Automotive Group of Long Island, is seeking an experienced, motivated, and results-driven Automotive Service Manager / Service Sales Manager to help lead our busy dealership service department.

This is an excellent opportunity for an experienced Automotive Service Manager, Service Sales Manager, or Service Director who understands dealership fixed operations and knows how to drive service revenue, customer retention, technician productivity, repair order profitability, CSI, and overall service department performance.

The ideal candidate is a hands-on leader who can coach Service Advisors, improve the customer experience, maximize technician time, control costs, and create a culture of accountability and exceptional service.

What We're Looking For

5+ years of Automotive Service Manager or Service Director experience

Strong knowledge of automotive service operations and fixed operations

Proven ability to lead, coach, and develop Service Advisors and service personnel

Strong understanding of service sales, repair orders, maintenance, MPI, and customer retention

Experience monitoring and improving service KPIs and departmental profitability

Strong knowledge of technician productivity, efficiency, labor hours, and shop capacity

Excellent customer service and conflict-resolution skills

Strong computer, CRM, and dealership management system skills

Ability to analyze reports, identify trends, and develop action plans

Strong organizational, communication, and problem-solving skills

Ability to hold employees accountable while maintaining a positive team environment

Professional appearance and strong leadership presence

Key Responsibilities – Automotive Service Manager

Oversee the daily operations of the automotive dealership service department

Lead, coach, and support Service Advisors, Technicians, and support staff

Conduct daily morning meetings and communicate department objectives

Review prior-day and month-to-date Service Advisor performance against goals

Coach Advisors on increasing service sales, customer retention, CSI, and customer satisfaction

Identify challenges affecting Advisor performance and develop solutions

Participate in Service Manager and dealership leadership meetings

Maintain professional appearance and performance standards throughout the department

Service Drive & Customer Write-Up

Be a visible leader in the service drive and actively participate in the customer write-up process.

Greet customers and introduce yourself when appropriate

Ensure maintenance recommendations are presented 100% of the time

Ensure customer vehicle walk-arounds are completed

Review New York State Inspection and tire needs

Ensure vehicle damage is properly documented with images

Support the Multi-Point Inspection (MPI) process

Ensure customers understand how and when they will receive updates

Review repair quotes, MPI results, maintenance recommendations, and customer communication materials

Ensure customers receive appropriate videos, photos, and documentation with repair recommendations

Drive service sales and customer-pay repair opportunities

Review larger repair estimates and assist Advisors with presenting recommendations

Ensure customers receive fair, accurate, and transparent estimates

Ensure quotes are sent through text and email, followed by appropriate phone follow-up

Review and monitor lost sales

Follow up with customers who decline recommended repairs or maintenance

Reschedule unsold repairs and maintenance whenever appropriate

Monitor repair orders from write-up through final delivery

Ensure technicians are provided with fair and accurate repair times

Maximize available technician hours and consistently sell available technician capacity

Monitor service department labor sales, hours sold, gross profit, and productivity

Daily Service Department Review

Proactively address customer complaints and service concerns

Ensure customer follow-up calls are completed

Monitor the status of open repair orders

Review invoices and repair orders for accuracy and completeness

Work closely with the Parts Department regarding special-order parts

Follow up on parts availability and repair completion

Monitor repair workflow and technician efficiency

Ensure customer vehicles are completed and delivered on time

Maintain clean, organized, and professional service work areas

Ensure dealership service standards and manufacturer requirements are followed

Customer Retention & VIP Delivery

At VIP Automotive Group, customer retention is a critical part of our service operation.

The Service Manager will oversee the customer delivery and follow-up process to help create long-term customer relationships.

Manage the active customer delivery process

Review applicable VIP customer benefits and services

Ensure customers understand their service recommendations and next steps

Schedule the customer's next service appointment before they leave whenever appropriate

Review upcoming:

New York State Inspections

Maintenance services

Special-order parts

Recommended repairs

Confirm the customer is satisfied with their service experience

Encourage positive customer feedback and survey participation

Maintain a strong focus on CSI, customer retention, repeat business, and service loyalty

Service Performance & Fixed Operations

The successful candidate will help drive measurable improvements in:

Service Revenue

Customer-Pay Gross Profit

Maintenance Sales

Customer Retention

CSI / Customer Satisfaction

Appointment Retention

Overall Fixed Operations Profitability

Why Join Merrick Jeep?

Merrick Jeep Chrysler Dodge Inc. is part of the VIP Automotive Group of Long Island, an established automotive group committed to exceptional customer service, employee development, and operational excellence.

We provide a professional and collaborative environment with ongoing training, leadership support, employee benefits, and opportunities for long-term career advancement.

Employee Benefits

Medical & Dental Insurance

401(k) Retirement Plan with Employer Match

Paid Time Off

Paid Holidays

Paid Sick Time

Family Leave

Life Insurance

Short- & Long-Term Disability

Employee Vehicle, Parts & Service Discounts

Employee Recognition Programs

Take the Next Step in Your Automotive Management Career

If you are an experienced Automotive Service Manager, Service Sales Manager, Service Director, or Fixed Operations Manager with a proven track record of improving service department performance, developing Service Advisors, increasing service sales, and delivering an exceptional customer experience, we want to hear from you.

Join Merrick Jeep and become a key leader in our growing automotive service operation.

Merrick Jeep Chrysler Dodge Inc. is an equal opportunity employer.