Automotive Service Sales Manager - Lead, Grow Revenue & CSI

Vip-Automotive-Group-1; Wantagh (NY); Presencial; USD 150 000 - 230 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical & Dental Insurance

401(k) Employer Match

Paid Time Off

Paid Holidays

Paid Sick Time

Family Leave

Life Insurance

Disability Insurance

Employee Vehicle Discount

Parts & Service Discounts

Employee Recognition

Resumo da oferta

Merrick Jeep Chrysler Dodge Inc. is seeking an experienced Automotive Service Manager to lead our busy service department on Long Island.

You will coach advisors, improve CSI, optimize profitability, and drive service revenue while maintaining exceptional customer service standards. Ideal candidates bring 5+ years in service management, strong knowledge of fixed operations, KPI monitoring, and the ability to analyze reports and implement action plans.

Qualificações

• 5+ years of Automotive Service Manager or Service Director experience.
• Strong knowledge of automotive service operations and fixed operations.
• Proven ability to lead, coach, and develop Service Advisors and service personnel.
• Strong understanding of service sales, repair orders, maintenance, MPI, and customer retention.
• Experience monitoring and improving service KPIs and departmental profitability.
• Strong knowledge of technician productivity, efficiency, labor hours, and shop capacity.
• Excellent customer service and conflict-resolution skills.
• Strong computer, CRM, and dealership management system skills.

Responsabilidades

• Oversee the daily operations of the automotive dealership service department.
• Lead, coach, and support Service Advisors, Technicians, and support staff.
• Conduct daily morning meetings and communicate department objectives.
• Review prior-day and month-to-date Service Advisor performance against goals.
• Coach Advisors on increasing service sales, customer retention, CSI, and customer satisfaction.
• Identify challenges affecting Advisor performance and develop solutions.
• Participate in Service Manager and dealership leadership meetings.
• Maintain professional appearance and performance standards throughout the department.

Conhecimentos

Automotive Service Management

Leadership

Customer service

CRM software

Team coaching

Data analysis

Ferramentas

DMS

CRM

Descrição da oferta de emprego

Merrick Jeep Chrysler Dodge Inc. is seeking an experienced Automotive Service Manager to lead our busy service department on Long Island.

You will coach advisors, improve CSI, optimize profitability, and drive service revenue while maintaining exceptional customer service standards. Ideal candidates bring 5+ years in service management, strong knowledge of fixed operations, KPI monitoring, and the ability to analyze reports and implement action plans.