Service Sales Manager

GEA Group; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance their Valve & Pumps service and spare parts sales. This role involves providing technical support, engaging with customers to ensure their satisfaction, and offering training to improve product understanding. The ideal candidate will have significant experience in the industry, particularly with separators and decanters, and possess strong problem-solving and communication skills. Join a forward-thinking company that values inclusivity and offers competitive pay along with great benefits, including paid time off, medical plans, and tuition reimbursement.

Benefits

Paid Time Off

Medical Plans

Dental Insurance

Vision Insurance

Health Savings Accounts

Tuition Reimbursement

401k with Employer Match

Wellness Incentive Program

Employee Assistance Program

11 Paid Holidays

Qualifications

• At least 5 years of relevant industry experience with knowledge of separators and decanters.
• Strong customer orientation and ability to build rapport across various organizational levels.

Responsibilities

• Focus on the sale of Service and spare part products for Valves & Pumps.
• Build and maintain relationships with customers, ensuring satisfaction and loyalty.

Skills

Customer Engagement

Technical Support

Problem-Solving

Communication Skills

Networking

Education

Engineering

Food Science

Job description

This is a national position to grow Valve&Pumps-NAM Service and Spare Parts Sales

Responsibilities / Tasks

Technical Support:

• Focussing on the sale of Service and spare part products, Sales Line Agreements (SLA), etc. for Valves & Pumps
• Aid customers in what is required for maintaining their centrifuges for trouble free operation by offering GEA’s parts, repairs and in plant services

Customer Engagement:

• Support customers in maintaining their centrifuges properly for safe operation
• Build and maintain relationships with customers, ensuring their satisfaction and loyalty to GEA for all their after sales needs

Internal and External Training:

• Offer and setup training with GEA’s training team to increase understanding of products and processes.

Market Positioning and Product Development:

• Position the product effectively against competitors (parts, repairs and in plant services)

Cross-Functional Support:

• Uphold a unified approach in client interactions ("One face to the Client" culture)

Your Profile / Qualifications

Experience and Expertise:

• At least 5 years of relevant industry experience, with knowledge of separators and decanters.
• Familiarity with customer bases and competitors in the field.

Technical and Practical Know-How:

• Expertise in state-of-the-art processes related to decanters and separators
• Educational background in Engineering, Food Science, or equivalent experience.

Personal Attributes:

• Open-minded, solution-oriented, and strong problem-solving abilities.
• Team player with excellent networking and communication skills.

Customer Focus:

• Strong customer orientation and ability to build rapport across various organizational levels.
• Confident, capable, and credible in client-facing scenarios.

Additional Requirements:

• English proficiency.
• Willingness and ability to travel extensively (50–70%).

GEA offers competitive pay and great benefits.

11 Paid Holidays

PTO - Paid Time Off

Medical Plans

Dental Insurance

Vision Insurance

Health Savings and Spending Accounts

Tuition Reimbursement 401k with excellent employer match Wellness Incentive Program

Employee Assistance Program

• GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

  # engineeringforthebetter

Did we spark your interest?
Then please click apply above to access our guided application process.