Senior Manager, Sales – Customer Support

Jobtailor; California (MO); On-site; USD 120,000 - 180,000; Full time

Job summary

MANN+HUMMEL is seeking a senior sales leader to manage accounts and lead Inside Sales and Customer Service teams focused on industrial water markets. You will drive regional growth plans, prepare strategic sales plans for target accounts, review contracts, and lead price negotiations for new projects while maintaining strong customer relationships.

Travel about 30–35% within the U.S. and Canada, develop channel partnerships, and coach Salesforce discipline to achieve booking and revenue targets

Qualifications

• Bachelor's degree in Engineering or a similar field.
• 8+ years customer-facing sales experience in a manufacturing environment.
• 3+ years team leadership / management experience leading direct reports.
• Experience developing and implementing customer-focused strategies.
• Experience in filtration (membrane, particle filters, coalescers).
• Willingness to travel approx. 30–35% (domestic U.S./Canada).
• CRM experience; Salesforce preferred; SAP experience.
• Bi-lingual English/Spanish preferred; No visa sponsorships available.

Responsibilities

• Manage accounts and lead a team consisting of Inside Sales and Customer Service.
• Support business strategy execution and implementation of the regional growth plan.
• Prepare strategic sales plans focused on target accounts and markets.
• Prepare price analyses and negotiate prices for new projects and customers.
• Provide ongoing technical support and high-quality customer service.
• Develop and maintain channel partner relationships with distributors, OEMs, and integrators.
• Lead negotiations and support market research and industry intelligence.
• Coach Salesforce discipline and achieve booking and revenue targets.

Skills

Customer-facing sales

Team leadership

Membrane filtration

Salesforce CRM

Strategic sales planning

Education

Bachelor's degree in Engineering

Tools

SAP

CRM software

Job description

• Manage accounts and lead a team consisting of Inside Sales and Customer Service
• Support business strategy execution and implementation of the regional growth plan
• Prepare strategic sales plans focused on target accounts and markets
• Support order analysis, review contracts, and prepare and maintain relevant documentation
• Provide ongoing technical support and high-quality customer service
• Follow up on orders, conduct customer visits, and prepare and deliver customer presentations
• Serve as liaison between customers and MANN+HUMMEL internal departments
• Prepare price analyses and operational sales planning
• Prepare and lead price negotiations for new projects and customers
• Support market research and industry intelligence
• Identify, develop, and support identification of new customers
• Develop channel partner relationships with distributors, OEMs, and integrators
• Maintain, update, and coach Salesforce discipline
• Achieve individual and team booking and revenue targets
• Provide urgent responses to deliver customer and channel partner satisfaction
• Prospect, develop, and manage a distribution network, including distributor strategy execution, performance management, and KPI management
• Focus on industrial water markets including Chemical, Oil & Gas, Lithium/Mineral Mining, Data Centers, Micro-Electronics, and Semi-Conductors
• Support applications involving Water and Wastewater and technologies including RO, UF, NF, MF, membrane flat sheet, and contract manufacturing

Requirements

• Bachelor’s degree in Engineering, or a similar field of study
• 8 years’ minimum customer-facing sales experience within a manufacturing environment
• 3 years’ minimum team leadership / team management experience leading direct reports
• Experience developing and implementing customer focused strategies
• Previous experience in filtration (membrane, particle filters, coalescers, etc.)
• Customer driven, organization and coordination skills, self-motivated and ability to deliver in fast-paced, challenging environments
• Ability to manage multiple projects simultaneously
• Ability to travel approximately 30 – 35% (Primarily domestic U.S./ Canada)
• Conflict management skills
• Strong English communication skills (verbal, written, presentation)
• Microsoft Office tools (Excel, PowerPoint, Word, Outlook)
• CRM experience
• SAP experience
• Membrane Filtration experience specifically preferred
• Salesforce CRM preferred
• Bi-lingual English/Spanish preferred
• No Visa sponsorships are available for this position

Core Competencies

Demonstrates expertise in managing customer-facing sales teams and executing strategic sales plans within the manufacturing sector, particularly in industrial water markets. Proficient in developing customer-focused strategies and maintaining strong relationships with channel partners and distributors.

Highest-signal resume keywords

• Customer-Facing Sales Experience
• Team Leadership
• Membrane Filtration Expertise
• Salesforce CRM Proficiency
• Strategic Sales Planning

ATS Optimization Keywords

Hard Skills

• Sales Strategy Development
• Contract Review
• Order Analysis
• Price Negotiation
• Market Research
• Project Management
• KPI Management
• Technical Support
• Customer Presentations
• Filtration Technologies

Soft Skills

• Customer Driven
• Organization Skills
• Conflict Management
• Self-Motivated
• Coordination Skills

Industry Keywords

• Industrial Water Markets
• Chemical
• Oil & Gas
• Lithium/Mineral Mining
• Data Centers
• Micro-Electronics
• Semi-Conductors
• Water and Wastewater Applications

Tools & Technologies

• Microsoft Office
• Salesforce CRM
• SAP