Service Sales Manager

Schindler Elevator Corporation; Chicago (IL); On-site; USD 127,000 - 159,000; Full time

Benefits offered by this job

401k match

Medical, Dental and Vision plans

Vacation and holidays

Tuition reimbursement

Parental leave

Professional development opportunities

Job summary

Schindler Elevator Corporation in Chicago, IL seeks a Service Sales Manager to lead service portfolio growth, retain existing units, and drive new acquisitions across a defined geographic area.

The role partners with the General Manager - Service to execute budgets, develop strategic plans, and manage a team of Service Sales Representatives to meet financial targets and KPIs. It emphasizes customer excellence and long-term loyalty in a safety-focused, innovative environment.

Qualifications

• BA/BS in business, management, marketing or sales.
• B2B sales experience.
• Knowledge of product applications; service techniques; ability to read financial statements and contract terms.

Responsibilities

• Retain all products in the service portfolio and drive acquisition and recovery in assigned geography.
• Support the General Manager - Service by executing the territory business plan and service sales initiatives.
• Develop and recommend sales budgets aligned with regional targets and annual EI Sales Plan.
• Promote standardized sales management practices and tools.
• Grow portfolio unit count and value, with repairs driving the business.
• Build and maintain strong relationships with key customers and national accounts.

Skills

B2B sales experience

Product knowledge

Understanding financial statements

Contract terms awareness

Education

BA/BS in Business / Management / Marketing / Sales

Job description

Location: Chicago, Suburban,IL,United States

Job ID: 92629

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don't justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874.

Join us as a

Service Sales Manager

Your main responsibilities

• The Service Sales Manager should partner with the General Manager - Service in the retention of all products existing within our service portfolio as well as driving all acquisition and recovery efforts for units outside our portfolio within an assigned geographic span. All this work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.
• Support the General Manager - Service in executing a business plan in support of the territory's financial and non-financial objectives and drive the implementation of territory service sales initiatives.
• Develop and recommend sales budgets in line with regional targets and partner with the General Manager - Service to prepare and implement annual EI Sales Plan in support of regional objectives.
• Reinforce accepted systematic sales management practices with standardized processes and tools applied.
• Grow portfolio unit count and value above market standards, with repairs driving the immediate business.
• Partner with the General Manager - Service to develop and execute a strategic, sustainable customer excellence plan to deliver high quality service and grow loyalty with customers.
• Develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.
• Identify all major potential customers, including national accounts to establish, develop and maintain positive relationships with key accounts.
• Manage the cancellation avoidance process on all accounts with a focus on Top 20 and also manage "at risk" program.
• Responsible for managing, mentoring and leading a team of Service Sales Representatives by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the service team to meet required financial targets/metrics and performance KPIs.
• Ensure all required service sales meetings are effective. Lead meetings where appropriate.
• Establish procedures and leadership practices to create a business environment for participative management, in alignment with the General Manger - Service, maintain high morale of subordinates and demonstrate strong support of Schindler's cultural beliefs and best practices.
• Responsible for legal interface of procedures like collection efforts and contractual disputes.
• Responsible for investigating and resolving customer issues that require escalation.

What you bring

Mobility needs you

Education:

• BA/BS Business / Management / Marketing / Sales
• Business-to-business sales experience.
• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.

Work Experience:

• Multiple years in various assignments within the Company, in the Elevator industry, or in another service-oriented business.

What's in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of achild's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary $127,000 - $158,800

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only basesalaryand does not include commissions or longer-term incentives.

Salary range may differ based on the final geographic location of the position.

We Elevate... Your Career

For Questions, please contactPooja Gupta at [e-mail].

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.