Service Sales Manager

Schindler Elevator Corporation (U.S.); Boston (MA); On-site; USD 127,100 - 158,800; Full time

Benefits offered by this job

401(k) match

Medical, dental, and vision plans

Vacation and holidays

Tuition reimbursement

Parental leave

Development opportunities

Job summary

Schindler Elevator Corporation (U.S.) is seeking a Service Sales Manager in Boston to lead territory sales, grow the service portfolio, and drive customer excellence. You will partner with the General Manager – Service to execute plans, manage budgets, and coach a team of Service Sales Representatives to achieve financial goals.

The role requires B2B sales experience and knowledge of elevator service, with a focus on major accounts and retention.

Qualifications

• BA/BS in Business, Management, Marketing, or Sales (preferred).
• B2B sales experience essential.
• Knowledge of product applications; service techniques; ability to read financial statements.
• Multiple years within Schindler or service‑oriented businesses.

Responsibilities

• Partner with General Manager – Service to execute territory business plans and hit financial goals.
• Drive service sales initiatives and develop regional growth strategies.
• Assist in developing sales budgets and annual EI Sales Plan alignment.
• Grow the service portfolio by increasing unit count and value.
• Lead, coach, and develop the Service Sales Representatives to meet KPIs.
• Maintain strong relationships with key customers and manage escalated issues.

Skills

B2B sales experience

Elevator industry knowledge

Understanding of financial statements

Contract terms awareness

Education

BA/BS in Business, Management, Marketing, or Sales

Job description

Location: Boston, MA, United States

Job ID: 89845

Service Sales Manager

We Elevate the quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion people up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you help shape the future and continue our rich legacy that started in 1874.

Your Main Responsibilities

The Service Sales Manager partners with the General Manager – Service to retain and grow the existing service portfolio while driving acquisition and recovery efforts for units outside of the portfolio across an assigned territory. This role is responsible for delivering exceptional customer satisfaction while supporting the region's strategic and financial objectives.

Key Responsibilities

• Partner with the General Manager – Service to execute the territory business plan and support the achievement of financial and operational goals.
• Drive the implementation of service sales initiatives and develop sales strategies that support regional growth targets.
• Assist in developing sales budgets and preparing the annual EI Sales Plan in alignment with regional objectives.
• Reinforce standardized sales management practices, processes, and tools to drive consistency and performance across the team.
• Grow the service portfolio by increasing unit count and portfolio value, with a strong focus on driving repair sales and immediate business opportunities.
• Collaborate with the General Manager – Service to develop and execute a sustainable customer excellence strategy that strengthens customer loyalty and service quality.
• Build and maintain strong relationships with key customers, decision-makers, and industry consultants through direct engagement and team involvement.
• Identify, develop, and expand relationships with major accounts, including national customers and strategic prospects.
• Lead account retention efforts by managing cancellation avoidance programs, with a particular focus on Top 20 accounts and other at‑risk customers.
• Lead, coach, and develop a team of Service Sales Representatives by setting clear objectives, managing performance, and continuously enhancing team capabilities to achieve financial goals and key performance metrics.
• Ensure service sales meetings are effective, productive, and aligned with business objectives, leading meetings as needed.
• Foster a collaborative, high‑performing culture through participative management practices, while supporting Schindler's values, culture, and leadership principles.
• Serve as the primary point of contact for escalated contractual matters, collection efforts, and customer disputes.
• Investigate and resolve complex customer concerns that require leadership involvement and escalation management.

What You Bring

• BA/BS in Business, Management, Marketing, or Sales (preferred)
• Business‑to‑business sales experience.
• Overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness of contract terms and conditions.
• Multiple years in various assignments within the company, in the elevator industry, or in another service‑oriented business.

Base Salary

$127,100 – $158,800 (typical range). Salary may be adjusted based on experience, education, location, and alignment with business priorities. Compensation listed reflects only base salary and does not include commissions or longer‑term incentives.

What’s in it for you?

• Fully vested 401(k) match up to 7% of total eligible compensation.
• Competitive medical, dental, and vision plans effective from first day of hire.
• 3 weeks’ vacation (increases with tenure), 7 sick days, 3 floating holidays, and 8 company‑observed holidays.
• Tuition reimbursement eligible after 6 months of service.
• Parental leave: 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• Wide range of development opportunities to boost professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value diverse skills and perspectives as we shape sustainable cities of today and tomorrow.

Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. All qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from recruitment agencies is deemed rejected and does not constitute an offer from a recruitment agency.

Nearest major market: Boston