Service Sales Manager

Schindler Group; Chicago (IL); On-site; USD 127,000 - 159,000; Full time

Benefits offered by this job

401k match

Health plans

Vacation time

Tuition reimbursement

Parental leave

Growth opportunities

Job summary

Schindler Group in Chicago, IL, United States, seeks a Service Sales Manager to partner with the General Manager - Service, drive service portfolio growth, and manage key accounts. Responsibilities include developing annual sales plans, mentoring a service sales team, and ensuring high customer satisfaction while meeting regional financial targets.

You will benefit from a strong compensation package including a base salary range of $127,000–$158,800, a 401(k) match, comprehensive medical plans,

Qualifications

• BA/BS in Business, Management, Marketing or Sales.
• Business-to-business sales experience.
• Knowledge of product applications; service techniques; ability to read financial statements; contract terms awareness.

Responsibilities

• Support the General Manager – Service in executing a business plan and drive territory service sales initiatives.
• Develop and implement annual EI Sales Plan in support of regional objectives.
• Grow portfolio unit count and value above market standards, with repairs driving the business.
• Maintain strong commercial relationships with key customers and influential industry consultants.
• Identify major potential customers, including national accounts.
• Lead and mentor a team of Service Sales Representatives to meet targets and develop their skills.
• Lead service sales meetings and ensure they are effective.
• Establish procedures to create a participative management environment aligned with Schindler values.
• Handle legal interfaces such as collections and contractual disputes.
• Investigate and resolve customer issues requiring escalation.

Education

BA/BS Business / Management / Marketing / Sales

Business-to-business sales experience

Understanding of product applications; service techniques; financial statements; contract terms

Job description

Location: Chicago, Suburban, IL, United States

Job ID: 92629

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Service Sales Manager

The Service Sales Manager should partner with the General Manager - Service in the retention of all products existing within our service portfolio as well as driving all acquisition and recovery efforts for units outside our portfolio within an assigned geographic span. All this work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.

• Support the General Manager – Service in executing a business plan in support of the territory’s financial and non-financial objectives and drive the implementation of territory service sales initiatives.
• Develop and recommend sales budgets in line with regional targets and partner with the General Manager – Service to prepare and implement annual EI Sales Plan in support of regional objectives.
• Reinforce accepted systematic sales management practices with standardized processes and tools applied.
• Grow portfolio unit count and value above market standards, with repairs driving the immediate business.
• Partner with the General Manager – Service to develop and execute a strategic, sustainable customer excellence plan to deliver high quality service and grow loyalty with customers.
• Develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.
• Identify all major potential customers, including national accounts to establish, develop and maintain positive relationships with key accounts.
• Manage the cancellation avoidance process on all accounts with a focus on Top 20 and also manage "at risk" program.
• Responsible for managing, mentoring and leading a team of Service Sales Representatives by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the service team to meet required financial targets/metrics and performance KPIs.
• Ensure all required service sales meetings are effective. Lead meetings where appropriate.
• Establish procedures and leadership practices to create a business environment for participative management, in alignment with the General Manger - Service, maintain high morale of subordinates and demonstrate strong support of Schindler’s cultural beliefs and best practices.
• Responsible for legal interface of procedures like collection efforts and contractual disputes.
• Responsible for investigating and resolving customer issues that require escalation.

What You Bring

Mobility needs you

Education

• BA/BS Business / Management / Marketing / Sales
• Business-to-business sales experience.
• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.

Work Experience

• Multiple years in various assignments within the Company, in the Elevator industry, or in another service-oriented business.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary $127,000 - $158,800

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives.

Salary range may differ based on the final geographic location of the position.

We Elevate… Your Career

For Questions, please contact Pooja Gupta at [e-mail].

Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.