General Manager

Schindler Elevator Corporation; Honolulu (HI); On-site; USD 164,000 - 205,000; Full time

Benefits offered by this job

401k match

Medical, Dental, Vision Insurance

Vacation & Holidays

Tuition Reimbursement

Parental Leave

Career Development

Job summary

Schindler Elevator Corporation in Honolulu, HI seeks a General Manager to oversee service, repair, and modernization activities within a defined geographic span. The role includes P&L oversight, strategic planning, and driving customer satisfaction while aligning with regional objectives.

The position requires 5-7+ years in the elevator sector with strong people leadership, operations expertise, and the ability to develop long-term relationships with key customers and industry partners.

Qualifications

• Bachelor's degree; MBA or MA preferred.
• 5-7+ years in elevator/related industry with company experience preferred.
• People management experience and progressive leadership in industrial service or related environments.
• Strong knowledge of operational management, workforce planning, and customer relationship management.
• Strong analytical, problem-solving, and decision-making skills and excellent communication and leadership abilities.

Responsibilities

• Develop and execute annual regional business operations plans and budgets for service, repair and modernization.
• Grow portfolio unit count and value above market standards; drive fixed-price repairs.
• Direct sales and marketing of company products and services across district load centers.
• Manage cancellation avoidance across accounts, focusing on top 20 and at-risk programs.
• Lead and mentor a team; manage workload, KPI performance, and field technician engagement.

Skills

People mgmt

Operations mgmt

CRM

Analytical skills

Communication

Education

Bachelor's degree

MBA or MA preferred

Job description

Location: Honolulu,HI,United States Job ID: 92460

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don't justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874.

Your main responsibilities

The General Manager will provide management of company's activities and functions relating to the ongoing service, repair, maintenance and retention of all Schindler and other products existing within our portfolio as well as driving all recovery efforts for units outside our portfolio in an assigned geographic span. The General Manager will oversee the Modernization activities (sales and operations) in the same assigned geography, as well as serve as the local connection point (resources, support and P & L) for the related New Installations activities). All this work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.

Essential Function

• Develop and execute annual regional business operations plans and budgets for service, repair and modernization in support of the territory's financial and non-financial objectives and support the implementation of territory quality and operations initiatives. Grow portfolio unit count and value above market standards, with fixed price repairs driving the immediate business. Develop and execute market plan to direct the sale of company products and services for orders entered objective relating to price, volume, mix and market share across the various district load centers. Manage the cancellation avoidance process on all accounts with a focus on Top 20 and "at risk" programs.
• Develop and execute a strategic, sustainable plan to deliver high quality service and grow loyalty with customers across all three product lines. Develop and maintain strong relationships with key customers and influential industry consultants through personal contact and staff assignments.
• Manage, mentor and lead a team to deliver and drive their KPI's using appropriate performance management methods. Plan, schedule and assign workload requirements interfacing skill levels of field and administrative personnel to the needs of the operation through PMS job elements, activities and performance reviews. Initiate procedures and leadership practices to create a business environment for participative management; pro-active labor relations with local business agents; maintain high morale of subordinates and be strong, aggressive supporter of business unit's management philosophy and practices. Set expectations for Field Technician engagement by ensuring the completion of on-time installations, maintenance quality walks, route reviews, performance reviews and ride-alongs.
• Ensure coordination and execution on all product safety responsibilities/initiatives in partnership with Field Quality Excellence organization including execution of proper testing and technical training. Drive process and tooling compliance across service Sales & Ops. Serve as the geographic focal point for New Installation activity included providing project resources where required and ensuring P & L oversight.
• Manage field service activities for parts inventory, company tools, vehicles and other fixed assets for most cost-effective results. Responsible for managing net working capital and overseeing appropriate asset management measures and billing procedures. Responsible for legal interface of procedures like collection efforts and contractual disputes.

What you bring

Education

• Bachelor's degree; MBA or MA preferred

Experience

• 5-7+ years in various assignments within the Company, in the Elevator industry, or in another related industry preferred. Prior experience managing a full P&L for an industrial company preferred.
• People management experience; progressive leadership experience in industrial service, field service, maintenance, equipment service, manufacturing support, or related operational environments.
• Strong knowledge of operational management, workforce planning, and customer relationship management.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and leadership abilities.

What's in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of achild's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary $164,200 - $205,300

The above represents the typical salaryrange for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salaryand does not include commissions or longer-term incentives.

We Elevate... Your Career

For Questions, please contactSarah Demetria Ward at [e-mail].

Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.