Service Sales Manager

Schindler Elevator Corporation (U.S.); Houston (TX); On-site; USD 128,000 - 176,000; Full time

Benefits offered by this job

Fully vested 401k match, up to 7%

Competitive Medical, Dental and Vision Plans

Vacation and paid holidays

Tuition Reimbursement

Parental Leave - 100% base pay for 6 weeks

Development opportunities

Job summary

A leading elevator company is seeking a Service Sales Manager in Houston, TX to drive sales initiatives, support the General Manager, and maintain customer relationships. Candidates should possess a BA/BS in Business or related fields, along with proven B2B sales experience and knowledge of product applications. The position offers a competitive salary range of $128,000.00-$176,000.00, along with a comprehensive benefits package including 401k match and paid parental leave.

Qualifications

• Multiple years in various assignments within the Company, in the Elevator industry, or in another service-oriented business.

Responsibilities

• Support the General Manager in executing a business plan for territory objectives.
• Develop and recommend sales budgets and implement annual Sales Plan.
• Grow portfolio unit count and drive repairs business.
• Maintain relationships with key customers and industry consultants.
• Manage and mentor a team of Service Sales Representatives.

Skills

Business-to-business sales experience

Knowledge of product applications

Understanding of financial statements

Legal awareness of contract terms

Education

BA/BS Business / Management / Marketing / Sales

Job description

Join to apply for the Service Sales Manager role at Schindler Elevator Corporation (U.S.)

Location: Houston, TX, United States

Job ID: 84348

We Elevate… Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Service Sales Manager

Your Main Responsibilities

• Support the General Manager – Service in executing a business plan in support of the territory’s financial and non-financial objectives and drive the implementation of territory service sales initiatives.
• Develop and recommend sales budgets in line with regional targets and partner with the General Manager – Service to prepare and implement annual EI Sales Plan in support of regional objectives.
• Reinforce accepted systematic sales management practices with standardized processes and tools applied.
• Grow portfolio unit count and value above market standards, with repairs driving the immediate business.
• Partner with the General Manager – Service to develop and execute a strategic, sustainable customer excellence plan to deliver high quality service and grow loyalty with customers.
• Develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.
• Identify all major potential customers, including national accounts to establish, develop and maintain positive relationships with key accounts.
• Manage the cancellation avoidance process on all accounts with a focus on Top 20 and also manage "at risk" program.
• Responsible for managing, mentoring and leading a team of Service Sales Representatives by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the service team to meet required financial targets/metrics and performance KPIs.
• Ensure all required service sales meetings are effective. Lead meetings where appropriate.
• Establish procedures and leadership practices to create a business environment for participative management, in alignment with the General Manger - Service, maintain high morale of subordinates and demonstrate strong support of Schindler’s cultural beliefs and best practices.
• Responsible for legal interface of procedures like collection efforts and contractual disputes.
• Responsible for investigating and resolving customer issues that require escalation.

Education

BA/BS Business / Management / Marketing / Sales

What you bring

• Business-to-business sales experience.
• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.

Work Experience

• Multiple years in various assignments within the Company, in the Elevator industry, or in another service-oriented business.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

Houston, TX $128,000.00-$176,000.00