Sales Account Manager - Existing Installation

Schindler Group; Seattle (WA); On-site; USD 90,000 - 113,000; Full time

Benefits offered by this job

Fully vested 401k match

Competitive benefits

Vacation & holidays

Job summary

Schindler Group in Seattle, WA seeks a Sales Account Manager EI to cultivate customer relationships and drive service sales for elevator and escalator maintenance, repairs, and upgrades. You will manage accounts, pursue opportunities, and ensure high customer satisfaction while meeting sales targets.

The role requires a Bachelor’s degree and 2+ years in B2B sales within the elevator sector, with strong communication, negotiation, and close-rate abilities. Travel and SAP experience favored.

Qualifications

• Bachelor’s degree with 2+ years of B2B sales experience in the elevator or related industry.
• Effective presentation skills and proficiency in Microsoft Office.
• Strong communication, negotiation, objection handling and closing skills with a proven sales track record.
• Ability to empathize, listen and connect with people to form outstanding customer relationships.
• Excellent time management, organizational skills, and problem-solving abilities.
• Motivated, resilient, and customer-focused mindset aligned with Schindler’s values.
• Experience with SAP and a results-driven mindset to thrive in a competitive sales environment.
• Demonstrated ability to handle a mix of office and fieldwork, with flexibility for travel.

Responsibilities

• Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements.
• Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation.
• Meet regularly with clients to understand business requirements and develop solutions.
• Manage and oversee accounts receivable for the portfolio, ensuring timely payments.
• Communicate effectively with customers and internal stakeholders.
• Collaborate daily with the Field Superintendent and technicians to drive lead generation and customer experience.
• Identify and pursue sales opportunities through key contacts and industry information.
• Negotiate contract terms favorable to the company while meeting customer requirements.

Skills

Presentation skills

Communication

Negotiation

Closing skills

Customer relationship management

Time management

Problem-solving

Education

Bachelor's degree

Tools

SAP

Job description

Location: Seattle, WA, United States

Job ID: 91638

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Sales Account Manager EI

Your Main Responsibilities

PRIMARY FUNCTION / POSITION OVERVIEW:

As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate relationships with customer to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction, as well as identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will act as a liaison between the customer and Schindler to build strong, long-term relationships and leveraging industry knowledge to achieve sales targets.

Essential Functions

• Customer Account Management: Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property. Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments.
• Communication: Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.
• Collaboration: Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
• Sales & Opportunity Identification: Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, clearly illustrate the value that these products and services offer customers.
• Negotiation & Strategy: Negotiate contract terms favorable to the company while also delivering on customer requirements. Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.
• Documentation & Compliance: Prepare estimates and communicate proposals with customers. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures.

What You Bring

• Bachelor’s degree with 2+ years of B2B sales experience in the elevator or related industry.
• Effective presentation skills and proficiency in Microsoft Office applications.
• Strong communication, negotiation, objection handling and closing skills with a proven sales track record.
• Ability to empathize, listen and connect with people to form outstanding customer relationships.
• Excellent time management, organizational skills, and problem-solving abilities.
• Motivated, resilient, and customer-focused mindset with a strong character aligned with Schindler’s values.
• Experience with SAP and a results-driven mindset to thrive in a competitive sales environment preferred.
• Demonstrated Ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions preferred.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary $90,300 - $112,900

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives.

We Elevate… Your Career

For Questions, please contact Sarah Demetria Ward at [e-mail].

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.