Field Superintendent - Service

Schindler Elevator Corporation; Boston (MA); On-site; USD 113,000 - 142,000; Full time

Benefits offered by this job

401k match

Medical/Dental/Vision

Paid vacation

Sick days

Floating holidays

Tuition reimbursement

Parental leave

Leadership development opportunities

Job summary

Schindler Elevator Corporation in Boston, MA is seeking an experienced Field Superintendent of Existing Installations (EI) to oversee servicing, maintenance and repairs of assigned elevator units. You will lead a team of field technicians, manage routes, parts, and payroll, and collaborate with sales and project managers to meet safety, quality, and financial targets.

The role emphasizes safety audits, employee development, and preventive maintenance strategies while offering learning

Qualifications

• 5+ years of technical leadership experience or elevator industry experience preferred.
• Bachelor’s degree or equivalent in relevant field.
• Strong problem-solving, communication and interpersonal skills.
• Ability to manage sensitive employee relations issues.
• Proven leadership skills.
• Proficiency in MS Office suite.
• Strong organizational skills.
• Adaptability in a fast-paced environment.
• Flexibility to be on call as needed.

Responsibilities

• Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements.
• Coordinate routes, scheduling, ordering parts and verifying payroll accuracy while assuring profitability.
• Partner with Area/Territory Operations Managers with implementation of company & industry best practices to achieve service financial and delivery metrics.
• Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings.
• Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices.
• Educate technicians on processes, tools and standards through training and performance programs thereby continuously improving service delivery.
• Manage logistics and implement preventive maintenance strategies; schedule quarterly customer site visits.
• Collaborate with the local sales team to estimate service orders; Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes.
• Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction.
• Act as a liaison between internal stakeholders and customer to investigate, resolve and address any operational challenges that may arise.

Skills

Leadership

Problem solving

Communication

MS Office

Organizational skills

Adaptability

On-call flexibility

Education

Bachelor’s degree or equivalent in relevant field

Tools

Power BI

MS Office

Job description

Location: Boston,MA,United States

Job ID:91847

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Your main responsibilities

As a Field Superintendent of Existing Installations (EI), you will oversee servicing, maintenance and repair of assigned units to meet customer and company standards for quality, safety and cost management. Support area objectives through effective project oversight and employee management.

Operations Management

• Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements
• Coordinate routes, scheduling, ordering parts and verifying payroll accuracy while assuring profitability
• Partner with Area/Territory Operations Managers with implementation of company & industry best practices to achieve service financial and delivery metrics

Quality and Safety

• Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings.
• Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices

Employee development, planning & logistics

• Educate technicians on processes, tools and standards through training and performance programs thereby continuously improving service delivery
• Manage logistics and implement preventive maintenance strategies; schedule quarterly customer site visits

Collaboration

• Collaborate with the local sales team to estimate service orders; Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes.
• Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction

Problem Solving

• Act as a liaison between internal stakeholders and customer to investigate, resolve and address any operational challenges that may arise.

What you will learn

• Enhance knowledge of Schindler’s products and industry standards through onboarding training focused on service and maintenance.
• Build leadership skills by fostering a collaborative team environment focused on safety, efficiency, and strong processes with regular interactions and shared problem-solving.
• Gain expertise in supervising customer accounts while navigating industry regulations
• Strengthen business acumen by mastering P&L financial management while leveraging Power BI dashboards to make informed, data-driven decisions
• Acquire in-depth knowledge of elevator/escalator systems by shadowing experienced technicians on-site

What you bring

• 5+ years of technical leadership experience or elevator industry experience preferred
• Bachelor’s degree or equivalent in relevant work experience in the elevator industry or related field
• Strong problem-solving, communication and interpersonal skills;
• Ability to manage sensitive employee relations issues
• Proven leadership skills
• Proficiency in MS Office suite
• Strong organizational skills
• Adaptability in a fast-paced environment
• Flexibility to be on call as needed

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement – Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of achild’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary $113,400 - $141,700

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives.

We Elevate... Your Career

For Questions, please contact Hannah Elizabeth Reed at [e-mail].

Our Core Values

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.