Service Coordinator

Haddad Plumbing & Heating Inc.; Newark (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

A plumbing and heating company in Newark is seeking a Service Coordinator to support service department operations. The ideal candidate will manage service calls, create proposals, and ensure customer satisfaction. Candidates should have 2 years of relevant experience and strong organizational and communication skills. This is a full-time entry-level position in a thriving industry.

Qualifications

• Must have organizational skills.
• Requires strong written and verbal communication abilities.
• Capability to multitask effectively.

Responsibilities

• Receive and respond to client service calls.
• Manage and maintain dispatch calendar for service calls.
• Create estimates and proposals for service requests.
• Ensure materials are ordered before scheduling jobs.
• Monitor job progress and customer satisfaction.

Skills

Organizational skills

Verbal communication

Written communication

Multitasking abilities

Education

2 years of experience as a service dispatcher

Job description

Haddad Plumbing and Heating Inc. has Been in Business for 25 Years Servicing New Jersey, New York City, and Westchester County in Mid-Rise and High-Rise buildings with Exceptional Work and a Proven Track Record. This is a Terrific Opportunity for a Well Organized and Outgoing Individual to have a Great Career in a Great Industry.

Summary

The Service Coordinator must perform several tasks in supporting the Service Department Operations of the Company. The Service Coordinator must have Organizational, Written and Verbal Communication Skills. The Service Coordinator will work with the President and Operations Manager to Receive Service Requests for Plumbing and HVAC Service Calls.

Essential Functions

• Receive or Respond to Client and New Client Calls for Service
• Manage and Maintain Dispatch Calendar for Service Calls, Warranty from Installation, and Maintenance Contract
• Create Estimates and Proposals for Service Calls
• Create and Maintain Customer Information & Warranty Information
• Constant Communication of any changes with Service Technicians and Management
• Pre-qualify Customers with Credit Card Authorization Procedure
• Contact Vendors for Equipment Quotes
• Ensure Materials are Ordered and Received Prior to Scheduling Jobs
• Confirm all Work Orders are Filled Out Correctly to Company Standards and Policies
• Monitor Job Progress and Customer Satisfaction
• Receive After Hours Service Calls on Company Provided Cell Phone

Required Education and Experience

• 2 years’ experience as a service dispatcher or similar position
• Outstanding organizational and multitasking abilities

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales, General Business, and Education

Industries

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing