Plumbing Service Dispatch Specialist

Handyside; Pennsylvania; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Healthcare

Weekly pay

Dental

Vision

Aflac

401(k) match

PTO

Holidays

Training

Overtime

EAP

Team breakfasts

Job summary

Handyside Plumbing, HVAC & Electrical is seeking a Job Coordinator to connect customers with the right technicians, ensuring timely arrivals and smooth service experiences in Central PA. You will schedule service and installation appointments, dispatch technicians strategically, and keep customers informed with clear expectations.

We value teamwork and growth, offering competitive benefits and a culture that supports professional development.

Qualifications

• 3+ years of customer service experience.
• Job coordinating or dispatching experience a plus.
• ServiceTitan experience a plus, but not required.
• Strong organization and prioritization under pressure.
• Clear, confident communication with customers and the team, both written and verbal.
• Self-motivated and able to work independently while contributing to a supportive team.

Responsibilities

• Scheduling service and installation appointments for our customers.
• Dispatching technicians strategically, routing by location and skillset for maximum efficiency.
• Keeping customers informed and setting clear expectations before the tech arrives.
• Staying in contact with field managers and the Customer Experience Manager on job details and customer needs.
• Tracking department metrics and owning the results, the wins and the misses.
• Being your technicians' biggest cheerleader and encouraging a growth mindset across the team.

Skills

Customer service

Dispatching

ServiceTitan experience

Organization

Communication

Independence

Tools

ServiceTitan

Job description

Handyside Plumbing, HVAC & Electrical is seeking a Job Coordinator to connect customers with the right technicians, ensuring timely arrivals and smooth service experiences in Central PA. You will schedule service and installation appointments, dispatch technicians strategically, and keep customers informed with clear expectations.

We value teamwork and growth, offering competitive benefits and a culture that supports professional development.