Service Response Center Specialist: Critical Communications

Tampa General Hospital; Tampa (FL); Hybride; USD 32 000 - 42 000; Plein temps

Résumé du poste

Tampa General Hospital is seeking a Service Response Center Representative to function as the central communication hub, handling calls and directing inquiries to ensure smooth hospital operations. The role emphasizes exceptional service to patients, families, and staff, and supports registration efforts in the ED as needed.

In this position, you will contribute during critical situations such as code events, helping maintain rapid, accurate communication and patient flow across departments.

Qualifications

• High School Diploma or GED.
• At least 6 months of call center, or customer service experience.

Responsabilités

• Acts as the central communication hub, efficiently managing incoming and outgoing calls and directing inquiries to appropriate teams.
• Provides excellent customer service to patients, families, and staff to ensure smooth hospital operations.
• Supports timely ED registration by assisting Patient Access with presentation of ED patients when needed and responding to critical situations (e.g., code events).

Connaissances

Call center experience

Formation

High School Diploma or GED

Description du poste

Job Description - Pool Service Response Representative (260003SH)

Job Description

Pool Service Response Representative (

Job Number:

260003SH )

Description

The Service Response Center Rep is the central communication hub, efficiently managing incoming and outgoing calls, directing inquiries, and providing excellent customer service to patients, families, and staff. The Service Response Center Rep is essential in ensuring seamless communication within the hospital, especially during critical situation such as Identifying and responding to “code" situations. Assist the Patient Access with the presentation of ED patients when needed to ensure timely and promptly registration.

Qualifications

High School Diploma or GED

At least 6 months of call center, or customer service experience.