Service Reservations Specialist - Flexible Hours

Hoffman Auto Group; West Simsbury (CT); On-site; USD 20,000 - 29,000; Full time

Job summary

Hoffman Toyota in West Simsbury, CT is seeking a Service Coordinator to join the Service Client Care Center. The role focuses on handling inbound service reservation calls, confirming reservations, and performing outbound follow-ups for due and overdue clients.

The position requires 1-2 years of customer service experience and a High School Diploma, with training on call guides and word tracks. Flexibility to work Saturdays and strong communication skills are valued to maintain a positive client

Qualifications

• Master training materials including inbound service call guides and word tracks.
• High School Diploma.
• 1-2 years' experience in a customer service oriented environment preferred.
• Ability to adapt to change with a customer-centric mindset.
• Effective oral and written communication skills.
• Promotes a positive image of the company and resolves customer issues.

Responsibilities

• Answer inbound calls promptly to schedule service reservations.
• Confirm service reservations and follow up with due/overdue clients.
• Notify on Special Order Parts and recall notices.
• Support weekend or Saturday hours as needed.
• Adhere to Service Client Care Center policies and procedures.

Skills

Customer service

Communication skills

Adaptability

Team player

Tech savvy

Education

High School Diploma

Job description

Hoffman Toyota in West Simsbury, CT is seeking a Service Coordinator to join the Service Client Care Center. The role focuses on handling inbound service reservation calls, confirming reservations, and performing outbound follow-ups for due and overdue clients.

The position requires 1-2 years of customer service experience and a High School Diploma, with training on call guides and word tracks. Flexibility to work Saturdays and strong communication skills are valued to maintain a positive client