Customer Service & Service Scheduling Specialist

CarMax; Hartford (CT); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Holiday pay

Job summary

CarMax in Hartford, CT is seeking a Customer Operator to support the Service Department by assisting customers in person and over the phone throughout the service or repair process. This role emphasizes friendly, efficient communication and accurate record-keeping.

You will coordinate appointments, reminders, and parts with various teams, contributing to a fast-paced, customer-first environment. The position offers opportunities for growth and a benefits package including paid sick time,

Qualifications

• Strong interpersonal and communication skills to deliver outstanding customer service.
• Exceptional telephone etiquette and active listening to build trust with customers.
• Ability to execute standardized service processes and maintain high customer satisfaction scores.
• Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.

Responsibilities

• Answer incoming service calls promptly and professionally, using a friendly tone and empathy throughout the interaction.
• Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
• Schedule service appointments and route calls while providing clear and helpful responses to customer inquiries.
• Perform reminder calls for upcoming appointments and follow up when special-order parts arrive.
• Contact customers with repair requests to schedule appointments and maintain accurate records and documentation, including filing repair orders daily.
• Audit sublet invoices and monitor loaner logs to ensure compliance with CarMax guidelines and audit requirements.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Interpersonal skills

Telephone etiquette

Service process adherence

Spreadsheet knowledge

Cross-department collaboration

Multitasking in fast-paced environment

Tools

Spreadsheet

Job description

CarMax in Hartford, CT is seeking a Customer Operator to support the Service Department by assisting customers in person and over the phone throughout the service or repair process. This role emphasizes friendly, efficient communication and accurate record-keeping.

You will coordinate appointments, reminders, and parts with various teams, contributing to a fast-paced, customer-first environment. The position offers opportunities for growth and a benefits package including paid sick time,