Service Reservations Coordinator - Automotive BDC

Crown Automotive Group; Florida; On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Short- and long-term disability

Life insurance

Flexible spending accounts

401K with company match

PTO - Personal/Vacation

Stability of an established company

Opportunities to serve your community

Job summary

Crown Automotive Group in Pinellas Park, Florida, invites you to join as a Full-Time Service Reservations Coordinator. You will coordinate service appointments at Crown’s dealerships in Florida, Ohio, and Tennessee, handling inbound and outbound calls to schedule, confirm, or reschedule.

You will be the first point of contact for customers seeking vehicle servicing, ensuring a courteous, professional experience and timely communication.

Qualifications

• One-year customer service experience.
• Basic computer skills.
• Strong communication skills.
• Appointment scheduling experience.
• Excellent organizational skills.
• Strong work ethic.
• Ability to handle high inbound call volume.
• Excellent phone skills.
• Flexible scheduling if needed.
• Ability to juggle multiple tasks.
• Experience in a call center environment.

Responsibilities

• Follow all company and department policies.
• Be at work on time and ready to work.
• Handle calls in a professional manner.
• Schedule appointments for customers as needed.
• Daily, call customers to confirm service appointments.
• Notify various departments regarding customer wants/needs.
• Schedule appointments when special order parts arrive.
• Make outbound calls to customers who have not had their service done, timely to schedule a service appointment.
• Make outbound calls to customers who declined recommended services to bring them back to the dealership by scheduling a service appointment.
• Refer positive and negative feedback to appropriate channels.
• Keep work areas clean and neat.
• Performs other duties as assigned based on company’s needs.

Skills

Customer service

Communication

Appointment scheduling

Organizational skills

Work ethic

Inbound calls

Phone skills

Multitasking

Call center

Job description

Crown has an immediate opening for a Full-TimeService Reservations Coordinator.

Work in a dynamic, fast-paced environment coordinating service customer reservations at Crown’s dealerships in Florida, Ohio, and Tennessee from your Pinellas Park office.

If you enjoy customer service, making customers happy, and you have a great personality, you should apply!

Our team members are responsible for answering inbound calls and making outbound calls to our existing customers to schedule, confirm, or reschedule appointments. Our customers look forward to your call and appreciate our interest in coordinating their vehicle servicing.

Our team are a great group of people all with the same interest in keeping our customers satisfied. At Crown, we know the only way to keep our customers satisfied is to have team members who enjoy their work and co-workers. Your satisfaction as a team member is most important to us!

This is a great opportunity to join a well-established and growing family-owned company!

The Crown Automotive Group is a family-owned dealership group established in 1969 in St. Petersburg, with multiple stores throughout Florida, Tennessee and Dublin, Ohio.

Come join our team!

Work Hours

9am to 6pm on weekdays, and 8am to 4pm on Saturdays (rotating).

Our benefits are listed below

• Medical, dental and vision insurance
• Short- and long-term disability coverage
• Life insurance
• Flexible spending accounts
• 401K w/ company match
• PTO - Personal/Vacation
• The stability of an established company
• Opportunities to serve your community

Responsibilities Include:

• Follow all company and department policies and procedures.
• Be at work on time and ready to work.
• Handle all calls in a professional manner.
• Schedule appointments for customers as needed.
• Daily, call customers to confirm service appointments.
• Notify various departments regarding customer wants/needs.
• Schedule appointments when special order parts arrive.
• Make outbound calls to customers who have not had their service done, timely to schedule a service appointment.
• Make outbound calls to customers who declined recommended services in an effort to bring themback to the dealership by scheduling a service appointment.
• Make other miscellaneous calls to customers g them back to bring them back to the dealership by scheduling service appointments.
• Refer positive and negative feedback to appropriate channels.
• Keep work areas clean and neat.
• Performs other duties as assigned based on company’s needs.

Specific qualifications include (but are not limited to):

• One-year customer service experience
• Basic computer skills
• Strong communication skills
• Appointment scheduling skills
• Outstanding organizational skills
• Strong work ethic
• Comfortable with high inbound call volume
• Highly motivated
• Excellent phone skills
• Must be able to work a flexible work schedule, if needed
• Ability to juggle multiple tasks
• Ability to work in a call center environment

EOE/DFWP

Thank you for considering joining our team!