Insurance Claims Representative - Hybrid

Randstad USA; Worcester (MA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Medical, prescription, dental, vision

401K plan

Job summary

Randstad USA, partnering with The Hanover Insurance Group, seeks Claims Service Representatives for a temp-to-perm role in Worcester, MA or Howell, MI. You will assist agents, insureds, and claimants, using scripts to guide customers through the claims process, starting with empathy and accurate information intake.

You will support agents with written and verbal communications, routing claims, and coordinating related services to get customers back on the road or in business quickly.

Qualifications

• 1 year of experience in related role.
• Experience level described as Experienced.
• Education requirement is High School (required).

Responsibilities

• Respond to electronically and phone-submitted claim losses and first notice of loss calls.
• Handle calls on established claims in a polite, professional and empathetic manner.
• Coordinate rental reservations, appraisal assignments, Express Claim shops, Towing and water mitigation.

Skills

Call Center Support

Active Listening

Empathy

Telephone Etiquette

Basic Software Skills

Basic Computer Skills

Customer Service

Follow-up

Typing Skills

Education

High School (required)

Job description

Position

Randstad in partnership with The Hanover Insurance Group is actively seeking Claims Service Representatives to join their Claims Customer Service Center on a temp to perm basis, at their office in Worcester, MA or Howell, MI. The Hanover Insurance Group is an industry leading property and casualty insurance company with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover offers a collaborative, inclusive environment committed to each employee’s development and growth.

It’s not just a job, it’s a career, and we are here to support you every step of the way. As a Claims Service Representative, you will play a vital role in The Hanover's success by helping our customers when they are in need. You will be the first point of contact a customer has when they experience an unexpected loss to their vehicle, home or business. In that critical moment, you represent the Hanover brand in your ability to respond with empathy so our customers can get back on the road, back in their home and/or back in business as easily as possible. Guided by your manager, you will provide general assistance to agents, insureds, and claimants, matching their needs with our services using provided scripts to assist you in serving our customers.

Responsibilities

• Respond to electronically and phone submitted claim losses and first notice of loss calls from claimants, insureds and other parties


• Respond to calls on established claims in a polite, professional and empathetic manner and determine appropriate course of action


• Perform rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities


• Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company’s network generating an electronic claim file


• Applies basic communication skills to interpret caller’s inquiries and offers available options


• Utilizes established workflows to initiate claim activities as required


• Recognizes coverages, claim processing requirements and related claims systems


• Learns to identify claims and takes appropriate actions


• Contacts vendor to establish language services for language interpretation and translation

Skills

• Call Center Support


• Active Listening


• Empathy


• Telephone Etiquette


• Basic Software Skills


• Basic Computer Skills


• Customer Service


• Follow-up


• Typing Skills

Qualifications

• Years of experience: 1 year


• Experience level: Experienced

Equal Opportunity Employer

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Accommodations

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Posting Duration

This posting is open for thirty (30) days.

Legal

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Experience

• Experienced


• 1 year

Education

• High School (required)