Customer Service Representative

Guarantee Trust Life Insurance Company; Glenview (IL); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Medical

Health Savings Account

Dental

Vision

401(k)

Job summary

Guarantee Trust Life Insurance Company (GTL) in Glenview, IL is seeking a Customer Service Representative to handle incoming calls from policyholders, agents and providers. You will provide information on benefits, policy status, billing and premiums using multiple internal systems.

The role emphasizes proactive identification of at-risk policies and supporting retention initiatives, with a focus on accuracy, teamwork, and customer satisfaction in a fast-paced environment.

Qualifications

• Customer Service experience, call center preferred.
• High school diploma or equivalent, 1-2 years of college preferred.
• Able to work independently and within a team.
• Excellent organizational and communication skills.
• High level of attention to detail plus ability to navigate within multiple systems.
• Experience with Microsoft Office Word; Bilingual – Spanish a plus.

Responsibilities

• Handle incoming calls from policyholders, agents and providers.
• Provide information on claim benefits, policy status, billing and premiums.
• Identify and manage at-risk policies to support retention initiatives.

Skills

Customer Service

Call Center

Bilingual Spanish

Education

High school diploma

Some college

Tools

Microsoft Office

Job description

Company Overview

At Guarantee Trust Life Insurance Company (GTL), employees join a company with nearly 90 years of stability, purpose, and forward momentum. Founded in 1936 and headquartered in Glenview, Illinois, GTL blends timeless values—integrity, quality products, and personal service—with innovative life and health insurance solutions that help policyholders and distributors across the country.

Company Overview

At Guarantee Trust Life Insurance Company (GTL), employees join a company with nearly 90 years of stability, purpose, and forward momentum. Founded in 1936 and headquartered in Glenview, Illinois, GTL blends timeless values—integrity, quality products, and personal service—with innovative life and health insurance solutions that help policyholders and distributors across the country.

Where You’ll Work

This position is required to work on-site in our Glenview, IL office most days. Everyone receives 3 flexible remote days per month. And, we offer half-day Fridays – every Friday!

Role Overview

The Customer Service Representative handles incoming calls from policyholders, insurance agents and providers. They provide information regarding claim benefits, policy status, policy benefits, billing and premium information in the most efficient way possible. This person provides this information by the use of various internal systems. The Customer Service Representative is also responsible for identifying and managing at-risk policies by proactively engaging policyholders, resolving concerns, and supporting policy retention initiatives. Our goal is to make every caller feel they have made the right choice in selecting GTL to service all of their insurance needs.

Qualifications

• Customer Service experience, call center preferred
• High school diploma or equivalent, 1-2 years of college preferred
• Able to work independently and within a team
• Excellent organizational and communication skills
• High level of attention to detail plus ability to navigate within multiple systems
• Experience with Microsoft Office Word Bilingual – Spanish a plus

Compensation & Benefits

Provided eligibility requirements are met employees will be eligible for the following benefits:

• Medical
• Health Savings Account (including employer contribution)
• Dental
• Vision
• Dependent Care FSA
• Basic Life Insurance (full premium paid by employer)
• Voluntary Employee, Spouse and Child Life Insurance
• Short-Term and Long-Term Disability
• Paid Holidays
• Paid time off including vacation, personal days, sick time and Summer / Flex Fridays
• 401(k), 401(k) Match and Profit-Sharing Retirement Plan

The pay range for this role is $26-$27 / hour. The pay range provided is not a guarantee of compensation. The range reflects potential pay for the job grade for this role at the time of this posting. Compensation will depend on several factors such as specific competencies, relevant education and experience, qualifications, and industry certifications. Compensation ranges are subject to change and may be higher or lower than the range described above.

Stay Connected with GTL

EOE m/f/d/v