Claims Service Representative - Hybrid

Randstad USA; Howell (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

AD&D insurance

Life insurance

Short-term disability

401K plan

Job summary

Randstad in partnership with The Hanover Insurance Group seeks a Claims Service Representative for its Claims Customer Service Center, on a temp-to-perm basis, at the Howell, MI office (and Worcester, MA as an alternative). You will assist customers after losses, guiding them through the process with empathy and clear information.

You will handle first notice of loss, coordinate with agents, insureds, and claimants, and use scripts to match needs with services, while supporting equipment like

Qualifications

• Years of experience: 1 year.
• Experience level: Experienced.
• High School (required).

Responsibilities

• Respond to electronically and phone submitted claim losses and first notice of loss calls from claimants, insureds and other parties.
• Respond to calls on established claims in a polite, professional and empathetic manner and determine appropriate course of action.
• Perform rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities.
• Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company’s network generating an electronic claim file.
• Applies basic communication skills to interpret caller’s inquiries and offers available options. Utilizes established workflows to initiate claim activities as required.
• Recognizes coverages, claim processing requirements and related claims systems.
• Learns to identify claims and takes appropriate actions.
• Contacts vendor to establish language services for language interpretation and translation.

Skills

Call Center Support

Active Listening

Empathy

Telephone Etiquette

Basic Software Skills

Basic Computer Skills

Customer Service

Follow-up

Typing Skills

Education

High School

Job description

Randstad in partnership with The Hanover Insurance Group is actively seeking Claims Service Representatives to join their Claims Customer Service Center on a temp to perm basis, at their office in Worcester, MA or Howell, MI. The Hanover Insurance Group is an industry leading property and casualty insurance company with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover offers a collaborative, inclusive environment committed to each employee’s development and growth.

It’s not just a job, it’s a career, and we are here to support you every step of the way. As a Claims Service Representative, you will play a vital role in The Hanover's success by helping our customers when they are in need. You will be the first point of contact a customer has when they experience an unexpected loss to their vehicle, home or business. In that critical moment, you represent The Hanover brand in your ability to respond with empathy so our customers can get back on the road, back in their home and/or back in business as easily as possible. Guided by your manager, you will provide general assistance to agents, insureds, and claimants, matching their needs with our services using provided scripts to assist you in serving our customers.

Responsibilities

• Respond to electronically and phone submitted claim losses and first notice of loss calls from claimants, insureds and other parties
• Respond to calls on established claims in a polite, professional and empathetic manner and determine appropriate course of action
• Perform rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities
• Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company’s network generating an electronic claim file
• Applies basic communication skills to interpret caller’s inquiries and offers available optionsUtilizes established workflows to initiate claim activities as required
• Recognizes coverages, claim processing requirements and related claims systems
• Learns to identify claims and takes appropriate actions
• Contacts vendor to establish language services for language interpretation and translation

Skills

• Call Center Support
• Active Listening
• Empathy
• Telephone Etiquette
• Basic Software SkillsBasic Computer Skills
• Customer Service
• Follow-up
• Typing Skills

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced
• 1 year

Education

• High School (required)