Service Representative

Endries; Salem (VA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Clothing allowance

Job summary

Endries in Salem, VA is seeking a hands-on Service Representative to support customer accounts in the field. You will be the face of Endries at client locations, handling inventory, logistics, and order processing.

The role requires strong communication skills, proficiency with Microsoft Office, and a valid driver’s license. It’s ideal for someone who stays active and on their feet while moving between sites, with a focus on reliable, proactive service.

Qualifications

• Strong written and verbal communication skills.
• Experience with Microsoft Office (Outlook, Word, Excel)
• This is an active role suited for someone who enjoys staying on their feet and moving throughout the day

Responsibilities

• Inventory management: monitor and control stock levels and maintain records.
• Logistics coordination: manage deliveries and schedules for timely distribution.
• Stock optimization: maintain optimal stock levels and identify gaps or excesses.
• Solution implementation: install, configure, and manage inventory systems such as Vending, VMI, and crib systems.
• Stocking and service: stock delivered products and service inventory stations at customer locations.
• Order processing: scan and download product orders to support replenishment and workflow accuracy.
• Material handling: safely load and unload materials.
• Customer support: assist customers via phone, email, or in person to resolve issues and build relationships.
• Order entry and expediting: enter orders, expedite, and review demand schedules.
• Relationship building: develop strong relations with customer contacts across locations.
• Customer engagement: improve relations through proactive communication and meeting requirements.

Skills

Strong communication

Customer service

Tools

Microsoft Office

Job description

Join Our Team as a Service Representative!

Do you enjoy hands-on work, staying active, and not being stuck behind a desk all day? If so, this could be the perfect role for you! We’re looking for an energetic, customer-focused Service Rep to support our customer accounts in the Salem, VA area.

What You’ll Do

As a Service Rep, you’ll be out in the field at client locations, serving as the face of Endries. Your day will include:

• Inventory Management: Monitor and control inventory levels, track stock movements, and maintain accurate inventory records.
• Logistics Coordination: Manage deliveries, schedules, and ensure timely and accurate product distribution.
• Stock Optimization: Maintain optimal stock levels and identify inventory gaps or excesses.
• Solution Implementation: Install, configure, and manage inventory management solutions such as Vending, VMI (Vendor‑Managed Inventory), and crib systems.
• Product Stocking & Service: Stock delivered products, service inventory stations, and ensure all customer locations are properly maintained.
• Order Processing: Scan and download product orders to support efficient replenishment and workflow accuracy.
• Material Handling: Safely and efficiently load and unload materials.
• Customer Support: Assist customers via phone, email, or in person to resolve issues and maintain strong service relationships.
• Order Entry & Expediting: Enter orders into the CSD system, expedite customer orders, manage expedites, and review demand schedules.
• Relationship Building: Develop strong working relationships with customer contacts across multiple locations within the plant.
• Customer Engagement: Improve customer relations through proactive communication and consistent involvement in meeting their requirements.
• Professionalism: Maintain a positive attitude with customers and fellow associates.
• Other duties as assigned.

If you enjoy variety and staying on the move, you’ll love this role!

What You Bring

We’re looking for someone who has:

• Strong written and verbal communication skills
• Experience with Microsoft Office (Outlook, Word, Excel)
• A valid driver’s license and reliable transportation
• This is an active role suited for someone who enjoys staying on their feet and moving throughout the day

What Matters to You, Matters to Us

• Competitive starting wage based on experience
• Clothing allowance

Benefits That Start Day One:

• Medical, dental, vision, and life insurance
• Generous paid time off
• Company-matched 401(k)
• And much more!

At Endries, we’re proud to offer opportunity—not just a job. If you’re dependable, love working outside of the traditional office environment, and care deeply about customer service, we’d love to meet you!

Endries International isan equal opportunity employer. All qualified applicants will be considered for employment without attention to his or her race, color, religion, sex, sexual orientation, age, national origin, marital status, pregnancy, veteran status or because of a disability that does not prevent the individual from performing the essential functions of his or her job, as well any other legally protected class status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.