Customer Support Specialist

Endries; Lynchburg (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Generous paid time off

Competitive pay

Job summary

Endries in Lynchburg, VA is looking for a Customer Support Specialist to enhance the customer service experience. This role mixes sales and customer servicing through CRM management and onsite customer relationship building.

Your responsibilities will include providing exceptional customer service, multitasking in a fast-paced environment, and resolving account issues. Full-time benefits include medical, dental, and generous paid time off.

Qualifications

• Goal oriented and self-motivated.
• Excellent verbal and written communication skills.
• Ability to solve account related problems.

Responsibilities

• Provide exceptional customer service.
• Communicate effectively under leadership guidance.
• Audit inventory levels and document events in the CRM.

Skills

Customer Service experience

Interpersonal and communication skills

Analytic and organizational abilities

Problem solving skills

Proficiency in Microsoft Office

Job description

Industrial Products Company/Endries International, Inc., a leading distributor of fasteners and other class "c" commodities and provider of Vendor Managed Inventory (VMI) solutions for original equipment manufacturers (OEM's) worldwide, is seeking a Customer Support Specialist in Lynchburg, VA.

If you're looking for a great mix between sales and servicing customers, this might be the role for you! Spend time behind the scenes reviewing pricing, documenting key events in our CRM system, and auditing inventory levels but also get out to the customer site to build relationships and deliver and restock product.

This is a full-time position that includes benefits such as medical, dental, vision, and life insurance, generous paid time off, competitive pay, and much more.

Responsibilities

• Exceptional customer service while planning and prioritizing the needs based upon the customer
• Able to multi task while working in a fast paced environment
• Able to communicate effectively and calmly with the guidance of leadership ensuring quality service delivery and client satisfaction
• Proven ability to solve account related problems while creating business development opportunities
• Basic buying and vendor negotiations are necessary
• Knowledge of VMI and Customer Contracts

Qualifications

• A successful associate will be goal oriented, self-motivated and able to meet deadlines while building and maintaining strong customer relationships
• Customer Service experience
• Good analytic and organizational abilities required
• Quick learner
• Self-motivated with a strong desire to succeed
• Excellent interpersonal and communication skills, both written and verbal
• Problem solving and decision making skills
• Technical and mechanical inclination a plus
• Proficiency in Microsoft Office products with an emphasis in Outlook and Excel

Endries International is an equal opportunity employer. All qualified applicants will be considered for employment without attention to his or her race, color, religion, sex, sexual orientation, age, national origin, marital status, pregnancy, veteran status or because of a disability that does not prevent the individual from performing the essential functions of his or her job, as well as any other legally protected class status.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.