Service Representative

Sofive Soccer Centers; Chicago (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Sofive Soccer Centers in Chicago is seeking a Service Representative to be the frontline of guest experience. You will handle inquiries, bookings, and sales, while delivering friendly hospitality and providing accurate administrative support to management.

You will maintain product knowledge, operate POS systems, and collaborate with staff to ensure smooth operations during busy hours, including weekends and holidays.

Qualifications

• Excellent communication skills and ability to work with diverse personalities.
• Ability to prioritize and multitask in a fast-paced environment.
• Proactive, independent worker with a positive attitude.
• Passion for soccer industry and commitment to health and wellness.
• Availability for weekends, holidays, and some evenings.
• Retail experience and/or POS familiarity is a plus.

Responsibilities

• Provide high-level customer service and hospitality during all operating hours, including weekends and holidays.
• Maintain a positive attitude and work collaboratively with all staff members to ensure efficiency and camaraderie.
• Effectively handle inquiries and bookings using computerized systems, adhering to cash and stock reconciliation procedures.
• Uphold the aesthetic, atmosphere, and culture.
• Maintain product knowledge for all soccer and retail operations.
• Provide administrative and clerical support for the management team, including word processing, coordinating reception paperwork, and database maintenance.
• Perform other duties as necessary, compatible with the position’s nature.

Skills

Customer service

Communication

Multitasking

Problem-solving

POS systems

Hospitality

Teamwork

Flexibility

Tools

POS systems

Job description

Job Title: Service Representative

Company: Sofive Soccer Centers

About Us: Sofive Soccer Centers is a modern sport complex dedicated to soccer, featuring multiple small-sided soccer fields. We are committed to providing an exceptional experience to our customers, combining top-notch facilities with outstanding service.

Job Description: As a Service Representative, you will serve as the primary point of contact for our customers, delivering quality service and administrative support to our management team. You will engage with customers, provide information on our products and services, drive sales, resolve issues, and maintain positive relationships with patrons.

Responsibilities:

• Provide high-level customer service and hospitality during all operating hours, including weekends and holidays.
• Maintain a positive attitude and work collaboratively with all staff members to ensure efficiency and camaraderie.
• Effectively handle inquiries and bookings using computerized systems, adhering to cash and stock reconciliation procedures.
• Uphold the aesthetic, atmosphere, and culture.
• Maintain product knowledge for all soccer and retail operations.
• Provide administrative and clerical support for the management team, including word processing, coordinating reception paperwork, and database maintenance.
• Perform other duties as necessary, compatible with the position’s nature.

Qualifications:

• Passion and knowledge about the soccer industry, with a personal commitment to health and wellness.
• Ability to prioritize and multitask in a fast-paced environment.
• Proactive approach to tasks and duties, capable of working independently.
• Excellent communication skills and ability to work with diverse personalities.
• Strong customer service and problem-solving skills.
• Positive, can-do attitude with a friendly and professional demeanor.
• Availability to work weekends, holidays, and some evening shifts.
• Experience with point-of-sale (POS) systems is a plus.
• Prior retail experience is a plus.
• $17.05 / hr