Service Representative

Sofive Soccer Centers; Alameda (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

Sofive Soccer Centers in Alameda, CA is seeking a Service Representative to be the primary contact for customers, delivering friendly service and handling bookings, inquiries, and sales tasks.

The role emphasizes teamwork, strong communication, hospitality across all operating hours, including weekends, with duties spanning POS use, administrative support, and ensuring a welcoming atmosphere for players and visitors.

Qualifications

• Passion and knowledge about the soccer industry.
• Excellent communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Experience with point-of-sale (POS) systems is a plus.

Responsibilities

• Provide high-level customer service and hospitality during all operating hours.
• Handle inquiries and bookings using computerized systems and POS.
• Assist with daily administrative tasks and support management.
• Maintain product knowledge for soccer and retail operations.
• Uphold the welcoming atmosphere and culture of Sofive Soccer Centers.

Skills

Soccer industry

Customer service

Communication skills

POS systems

Weekend availability

Team player

Job description

Job Title: Service Representative

Company: Sofive Soccer Centers

About Us: Sofive Soccer Centers is a modern sport complex dedicated to soccer, featuring multiple small-sided soccer fields. We are committed to providing an exceptional experience to our customers, combining top-notch facilities with outstanding service.

Job Description: As a Service Representative, you will serve as the primary point of contact for our customers, delivering quality service and administrative support to our management team. You will engage with customers, provide information on our products and services, drive sales, resolve issues, and maintain positive relationships with patrons.

Responsibilities:

• Provide high-level customer service and hospitality during all operating hours, including weekends and holidays.
• Maintain a positive attitude and work collaboratively with all staff members to ensure efficiency and camaraderie.
• Effectively handle inquiries and bookings using computerized systems, adhering to cash and stock reconciliation procedures.
• Uphold the aesthetic, atmosphere, and culture.
• Maintain product knowledge for all soccer and retail operations.
• Provide administrative and clerical support for the management team, including word processing, coordinating reception paperwork, and database maintenance.
• Perform other duties as necessary, compatible with the position’s nature.

Qualifications:

• Passion and knowledge about the soccer industry, with a personal commitment to health and wellness.
• Ability to prioritize and multitask in a fast-paced environment.
• Proactive approach to tasks and duties, capable of working independently.
• Excellent communication skills and ability to work with diverse personalities.
• Strong customer service and problem-solving skills.
• Positive, can-do attitude with a friendly and professional demeanor.
• Availability to work weekends, holidays, and some evening shifts.
• Experience with point-of-sale (POS) systems is a plus.
• Prior retail experience is a plus.
• $17.77 / hr