Service Repair Technician II: Electronics & Systems Support

MKS Instruments, Inc.; Methuen (MA); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Life and disability insurance

11 paid holidays

Sick time

15 paid vacation days

Parental leave

Tuition reimbursement

Job summary

MKS Instruments, Inc. is seeking a Service Support Technician 2 to perform repairs and upgrades, ensuring customer demands are met on time.

You will work closely with the service team and cross-functional groups to deliver reliable solutions and help drive growth and career development. The role emphasizes diagnosing failures, following process details, and collaborating with various teams to maintain service quality and on-time delivery.

Qualifications

• High school diploma required.
• 3-5 years’ experience of maintenance repair in a manufacturing environment.
• Proficiency with MS Excel for data analysis and presentation.
• Prior experience with Oracle, SAP, or other system software.
• Able to lift up to 40lbs.

Responsibilities

• Performing variety of repairs and upgrades as required on assigned product line(s).
• Building/repairing products to instructions provided in Process Details and Service Bulletins or from approved samples.
• Removing and replacing defective or damaged electronic assemblies.
• Diagnosing mechanical, hardware, and systems failures, using established procedures.
• Testing and evaluating to sub-assembly level.

Skills

MS Excel data analysis

Team collaboration

Lift up to 40 lbs

Education

High school diploma

Tools

Oracle

SAP

Job description

MKS Instruments, Inc. is seeking a Service Support Technician 2 to perform repairs and upgrades, ensuring customer demands are met on time.

You will work closely with the service team and cross-functional groups to deliver reliable solutions and help drive growth and career development. The role emphasizes diagnosing failures, following process details, and collaborating with various teams to maintain service quality and on-time delivery.