Service Support Technician II - Repair & Diagnostics Growth

MKS Inc.; Methuen (MA); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Bonus ( discretionary annual )

Health insurance (medical, dental, and

401(k) with company match

Life and disability insurance

11 paid holidays

Sick time

15 paid vacation days

6 weeks parental leave

Adoption assistance

Tuition reimbursement

Job summary

MKS Instruments in Methuen, MA is seeking a Service Support Technician 2 to perform repairs and support the service team in meeting customer demands on time. You will work closely with the service team and cross-functional partners to enable growth and career development.

The role emphasizes hands-on repair work, data analysis with Excel, and familiarity with Oracle or SAP systems, with a strong team-first mindset and physical ability to lift up to 40 lbs.

Qualifications

• A high school diploma
• 3-5 years’ experience of maintenance repair in a manufacturing environment
• Proficiency with MS Excel for data analysis and presentation
• Prior experience with Oracle, SAP, or other system software
• Willingness to work with diverse teams and demonstrate a cooperative, team-first attitude
• Able to lift up to 40lbs

Responsibilities

• Performing variety of repairs and upgrades as required on assigned product line(s)
• Building/repairing products to instructions provided in Process Details and Service Bulletins or from approved samples
• Removing and replacing defective or damaged electronic assemblies
• Diagnosing mechanical, hardware, and systems failures, using established procedures
• Testing and evaluating to sub-assembly level

Skills

MS Excel

Oracle/SAP

Teamwork

Education

High School Diploma

Job description

MKS Instruments in Methuen, MA is seeking a Service Support Technician 2 to perform repairs and support the service team in meeting customer demands on time. You will work closely with the service team and cross-functional partners to enable growth and career development.

The role emphasizes hands-on repair work, data analysis with Excel, and familiarity with Oracle or SAP systems, with a strong team-first mindset and physical ability to lift up to 40 lbs.