Customer Service Representative

OTC Industrial Technologies; Charlotte (NC); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

PTO

Relocation assistance

Job summary

OTC Industrial Technologies in Charlotte, NC is seeking a customer-focused professional to serve as the primary contact for customers, handling inquiries, quotes and orders with accuracy and courtesy.

The role requires knowledge of electrical and automation distribution, strong communication and data-entry skills, and the ability to work independently or as part of a team. Competitive hourly pay and comprehensive benefits accompany the position.

Qualifications

• Associate degree or equivalent required; two years related experience may substitute.
• Experience with electrical and automation distribution preferred.
• Excellent customer service and problem-solving skills.
• Strong verbal and written communication; data entry accuracy.

Responsibilities

• Serve as primary contact for customers; process inquiries, quotes and orders.
• Maintain knowledge of SX.e and vendor portals; apply to opportunities.
• Provide trouble-shooting and resolve shipment/product issues.
• Negotiate pricing with suppliers; maintain supplier lists.

Skills

Associate degree

Electrical knowledge

Automation distribution

Customer service

Communication

Data entry

Team player

MS Office

Detail oriented

Independent worker

Education

Associate degree or equivalent

High School Diploma with related experience

Job description

Competitive Pay:

This position offers an hourly wage ranging from $22.00/hr. to $25.00/hr., depending on experience and qualifications.

What You'll Do

• Primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, quoting and orders.
• Extensive knowledge of account requirements and special situations; the ability to get results for customers.
• Handle exceptions, substitutions, allocations, and other special problems.
• Gain specialized technical knowledge about our products and applications.
• Present and maintain knowledge of all aspects and options available within SX.e (Infor SX.e (webui) distribution software) and able to apply it accordingly to each opportunity
• Maintain knowledge of and utilize vendor portals
• Gather and provide information to sales and management team
• Work cooperatively with other associates; be a Team player. Offer assistance when requested/required..
• Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems
• Follow up with customers to ensure that issues are resolved to their satisfaction
• Develop and maintain list of suppliers for goods and services
• Negotiate best pricing for products/services with suppliers
• Enter and maintain customer sales orders into SX.e distribution software system.
• Communicate any order issues with Accounting Department.
• Perform all tasks assigned by the Manager

What You'll Need

• Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.
• Experience and knowledge of electrical and automation distribution.
• Excellent customer relation and problem-solving skills
• Strong verbal, written, and interpersonal communication skills
• Detail oriented, including accurate data entry skills
• Capable of working independently, as well as a team member
• High level office computer skills required. Microsoft Office knowledge a must.
• Interact with co-workers with a positive attitude to maintain a friendly and productive work environment
• A commitment to "doing it right the first time."

Why Join OTC Industrial Technologies?

• Comprehensive Benefits:Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses.
• Financial Security:We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance.
• Work-Life Balance:Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life.
• Career Growth Opportunities:At OTC Industrial Technologies, we believe in investing in our employees' development. We offer various training programs and career advancement opportunities to help you reach your full potential.

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.