Service Receptionist/Rental Clerk

Kendall-Auto-Group; Wasilla (AK); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay starting at $18–$20/hr

Paid Time Off and Paid Sick Leave

Career path development opportunities

Discounts on parts, service andvehicle

Medical, Dental and Vision insurance

Paid Life insurance

401(k) plan w/ Fidelity

Accident and Illness supplemental

Job summary

Kendall Auto Group in Wasilla, AK is hiring a Service Receptionist/Rental Clerk to join the service team in a fast-paced environment.

Responsibilities include handling service calls, assisting customers, coordinating rentals, and processing payments, with opportunities for career development and a comprehensive benefits package. This is a full-time, indoors role with PC usage and customer interaction.

Qualifications

• High level customer service experience.
• Demonstrated time management, strong work ethic, and strong communication skills.

Responsibilities

• Field all calls for the service department and route to the correct advisor.
• Answer client questions and schedule service recall appointments.
• Greet clients in person when needed and provide service updates.
• Verify customer information for rentals and coordinate vehicle availability.
• Receipting payments for rental vehicles and services.
• Check in/out service rentals and complete rental paperwork.

Skills

Customer service

Time management

Communication skills

Phone etiquette

Job description

Description

Use your customer service skills, work ethic, motivation, and time management skills to take your career to the next level. Kendall Ford of Wasilla is hiring for a Service Receptionist/Rental Clerk to join our service team. Our service department is a fast-paced environment serving clients throughout the community. Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Wasilla.

Some of the benefits of working with Kendall are:

• Competitive pay starting at $18.00-$20.00/hour
• Competitive Paid Time Off and Paid Sick Leave
• Career path development opportunities
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans

Duties will include fielding all calls for the service department, answering client questions, connecting them with the correct service advisor, and taking messages as needed, greeting clients in person occasionally, and completing out-bound calls to schedule service recall appointments and provide service updates.

You will also assist with verifying all customers information needed to obtain a rental, coordinate vehicle availability for customer pick up , maintain customer information within our system and receipting payments for rental vehicles and service.

Candidates must be comfortable on the phone; taking up to 30 calls per hour. You will also be responsible for checking in and out service rentals and completing necessary rental paperwork.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Alaska, Idaho, Oregon, Montana, and Washington. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!

Requirements

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. Qualified candidates will have a work history showing strong customer service experience. This is an entry level position and requires full-time availability.