Service Receptionist — Customer Care & Scheduling

Helms Bros., Inc.; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Paid vacation

Training and potential career advancement

Competitive pay with yearly reviews

Job summary

Helms Bros., Inc. is seeking a motivated Service Receptionist to join our team in New York. This role involves answering and forwarding phone calls, providing excellent customer service, and handling appointment scheduling.

The ideal candidate will possess strong communication skills and have a positive demeanor. Responsibilities include managing customer inquiries, complaints, and assisting with payments while ensuring a professional appearance. We offer a competitive pay and career advancement opportunities.

Qualifications

• Strong communication skills necessary for customer interaction.
• Ability to maintain a professional appearance is crucial.
• Must pass a pre-employment background check.

Responsibilities

• Answer and redirect incoming calls to the Service Department.
• Provide excellent customer service in response to inquiries.
• Manage customer complaints with professionalism.
• Schedule service appointments effectively.
• Assist Service Advisors with payment processes.
• Create and manage loaner contracts.

Skills

Excellent communication skills

Outgoing and positive demeanor

Schedule flexibility

Integrity in handling complaints

Tools

CDK knowledge

Job description

Helms Bros., Inc. is seeking a motivated Service Receptionist to join our team in New York. This role involves answering and forwarding phone calls, providing excellent customer service, and handling appointment scheduling.

The ideal candidate will possess strong communication skills and have a positive demeanor. Responsibilities include managing customer inquiries, complaints, and assisting with payments while ensuring a professional appearance. We offer a competitive pay and career advancement opportunities.