Receptionist

Helms Bros., Inc.; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Paid vacation

Training and potential career advancement

Competitive pay with yearly reviews

Job summary

Helms Bros., Inc. is seeking a motivated Service Receptionist to join our team in New York. This role involves answering and forwarding phone calls, providing excellent customer service, and handling appointment scheduling.

The ideal candidate will possess strong communication skills and have a positive demeanor. Responsibilities include managing customer inquiries, complaints, and assisting with payments while ensuring a professional appearance. We offer a competitive pay and career advancement opportunities.

Qualifications

• Strong communication skills necessary for customer interaction.
• Ability to maintain a professional appearance is crucial.
• Must pass a pre-employment background check.

Responsibilities

• Answer and redirect incoming calls to the Service Department.
• Provide excellent customer service in response to inquiries.
• Manage customer complaints with professionalism.
• Schedule service appointments effectively.
• Assist Service Advisors with payment processes.
• Create and manage loaner contracts.

Skills

Excellent communication skills

Outgoing and positive demeanor

Schedule flexibility

Integrity in handling complaints

Tools

CDK knowledge

Job description

The Helms Groupis currently looking for a talented, self-motivated Service Receptionist to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to read on.

What we offer

• Medical, Dental and Vision insurance
• Paid vacation
• Training and potential career advancement
• Competitive pay with yearly reviews

Responsibilities include, but not limited to

• Answer, screen and forward any incoming phone calls for the Service Department while providing basic information when needed
• Consistently respond to customer inquiries by providing excellent customer service.
• Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
• Schedule Service Appointments.
• Assist Service Advisors when needed to execute customer payments
• CDK knowledge preferred
• Create loaner contracts

Qualifications

• Excellent communication skills
• Outgoing and positive demeanor
• Punctual with the ability to handle schedule flexibility
• Able to clear a pre-employment background check
• Maintains a professional appearance