Service Receptionist and Warranty Claims Specialist

Country Auto Blair; Blair (NE); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Opportunity for advancement

Paid time off

Employee discounts

Job summary

Country Auto Blair is looking for a Service Receptionist and Warranty Claim Specialist who is highly organized and passionate about customer service. This role involves managing service phone calls, scheduling appointments, processing warranty claims, and coordinating logistics for vehicles. Ideal candidates will have strong computer skills, exceptional organizational abilities, and a commitment to exceptional customer service. The position offers a competitive salary and opportunities for advancement, making it a rewarding place to work in the heart of Blair, NE.

Qualifications

• Proficient with computer systems including Microsoft Office.
• Detail-oriented with excellent organizational skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong communication and interpersonal skills to engage with customers.
• Highly energetic and promotes a culture of positivity and collaboration.
• High school diploma or GED equivalent is required.
• Prior experience in automotive service or warranty claims is a plus.
• Possess a valid driver’s license and pass a background check.
• Positive attitude and a commitment to providing exceptional customer service.

Responsibilities

• Answer service phone calls and schedule service appointments.
• Process warranty claims and ensure compliance with warranty company guidelines.
• Process service invoicing accurately, completely and in a timely manner.
• Coordinate with technicians for efficient workflow.
• Manage logistics for transportation of incoming and outgoing vehicles.
• Greet and assist customers in a professional and welcoming manner.
• Provide support in resolving customer issues and escalating when necessary.

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Paid time off
• Employee discounts

About the Role

Are you highly organized with a passion for customer service? If you thrive in a fast-paced environment, we want to hear from you! We are seeking a Service Receptionist and Warranty Claim Specialist to join our busy and growing dealership. As the Service Receptionist and Warranty Claim Specialist, you will handle all service phone calls, scheduling, warranty claims processing and coordination of logistics on inbound and outbound vehicles.

Responsibilities

• Answer service phone calls and schedule service appointments.
• Process warranty claims and ensure compliance with warranty company guidelines.
• Process service invoicing accurately, completely and in a timely manner.
• Coordinate with technicians for efficient workflow.
• Manage logistics for transportation of incoming and outgoing vehicles.
• Greet and assist customers in a professional and welcoming manner.
• Provide support in resolving customer issues and escalating when necessary.

Qualifications

• Proficient with computer systems including Microsoft Office
• Detail-oriented with excellent organizational skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong communication and interpersonal skills to engage with customers.
• Highly energetic and promotes a culture of positivity and collaboration.
• High school diploma or GED equivalent is required.
• Prior experience in automotive service or warranty claims is a plus.
• Possess a valid driver’s license and pass a background check.
• Positive attitude and a commitment to providing exceptional customer service.

Hours

• Monday - 8:15 AM - 6:30 PM
• Tuesday - 8:15 AM - 5:00 PM
• Wednesday - 8:15 AM - 5:00 PM
• Thursday - 8:15 AM - 6:30 PM
• Friday - 8:15 AM - 6:00 PM
• Hours above include a one hourly daily lunch break.
• Approximately 43 hours per week, with paid overtime.

About Us

Country Auto is a family-owned, pre-owned dealership located in Blair, NE and has been serving the Blair, Omaha and surrounding communities for nearly 10 years. We pride ourselves on offering a hand-picked selection of quality used cars, trucks, and SUVs as well as top-notch automotive services. Our dedicated team is passionate about building lasting relationships with our customers and delivering quality service, making us a trusted choice for all automotive needs.